Floor Care Specialist (FT)

Grand Traverse Resort and Spa•Acme, MI

1d•Onsite

About The Position

This position will keep all floors (tile, carpet, cement, etc.) throughout resort properties meeting the resort's high standards of clean. The specialist will have complete knowledge of floor cleaning equipment and all floor cleaning supplies, and be familiar with the complex and outlying areas. The role requires exhibiting great customer service skills with internal and external guests. Key responsibilities include keeping radios, pagers, keys, and vans safe, clean, and secure, and turning them in at the end of each shift. The specialist must respond immediately to all calls received via radio, phone, pager, or headset, and perform daily maintenance and cleaning of all floor care equipment. They are expected to clean all complex carpets, tiles, and cement, point out any problems or concerns to managers, and help coordinate special cleaning of floors at different times. The ability to politely and properly discuss special cleaning with other departments and their managers is essential. The specialist must maintain a good rapport with fellow employees, reflect a positive attitude, and comply with all GTRS grooming standards, consistently presenting a professional image. Adherence to all OSHA standards for machines and chemicals is required to promote a safe environment. The role may involve working in other job title areas of the housekeeping department due to business levels, lack of performers, or requests from higher-up positions. All assignments must be completed, and proper grooming and dress standards set forth by the Employee Handbook must be followed. Maintaining an open line of communication with supervisors and understanding and abiding by the resort's environmental practices (Green Mission statement, etc.) are also crucial.

Requirements

Must have at least 6 months of prior experience in commercial floor care cleaning equipment.
Must be at least 18 years of age.
Have a valid Michigan driver’s license.
Be insurable under the Resort’s policy.
Exhibit patience, positive personality, upbeat, energetic, team oriented, professionalism.
Must have pleasant and tactful personality as there will be frequent contact with guests and employees.
Must have multi – tasking, organization and excellent communications skills.
Must possess a positive attitude at all times.
Must be able to meet firm deadlines.

Responsibilities

Have complete knowledge of our floor cleaning equipment and all floor cleaning supplies.
Be familiar with the complex and outlying areas.
Exhibit great customer service skills with internal and external guests at GTRS.
Keep radios, pagers, keys and vans safe/clean and secure at all times. They are resort property and must be turned back in at the end of your shift.
Respond immediately to all calls received via a radio, phone, pager or headset.
Cleaning all complex carpets/tiles/cement.
Daily maintenance and cleaning of all floor care equipment.
Point out any problems or concerns to managers.
Help coordinate special cleaning of any floors that will need cleaned at different times during the day.
Ability to discuss politely and properly any special cleaning with other departments and their managers.
Good rapport with fellow employees and reflect positive attitude.
Must be in compliance with all GTRS grooming standards.
Consistently present a professional image to GTRS staff and its guests.
Follow all OSHA standards for machines and chemicals to promote a safe environment for all.
May need to work in other job title areas of the housekeeping department due to business levels, lack of performers or request from higher up positions.
Complete all assignments requested of you.
Must follow proper grooming and dress standards set forth by the Employee Handbook.
Maintain open line of communication with supervisors.
Must understand and abide by environmental practices of the resort. (Green Mission statement, etc.)