Floor Plan Field Auditor

JPMorgan Chase & Co. • Concord, NH

5d

About The Position

As a Credit Support Analyst within the Dealer Solutions team, the Floor Plan Field Auditor helps maintain the quality and integrity of the credit portfolio. The role assesses borrower compliance with credit agreement terms, identifies potential risks, and supports effective lending practices. It involves working with internal and external stakeholders to deliver service while supporting clients’ business goals.

The position includes dealership inventory audits, financial covenant analysis, and process optimization. The auditor inspects dealer inventory, reviews audit summaries with dealer contacts, and monitors borrower compliance and credit risk. The role is part of a collaborative, client-focused team and provides exposure to strategic planning and lending performance, with opportunities to develop digital literacy and project management skills. Regular local and overnight travel is required, including travel nationwide as needed.

Requirements

• Foundational knowledge of credit agreement terms and financial covenants.
• Ability to accurately interpret and apply credit policies and procedures.
• Strong organizational and time management skills.
• Excellent customer service and communication skills.
• Ability to perform tasks accurately by following well-defined procedures.
• Valid driver license and auto insurance.
• Willingness and ability to travel overnight nationwide as required.
• Developing proficiency in conflict management and stakeholder engagement.
• Effective critical-thinking and problem-solving skills.

Nice To Haves

• Experience driving continuous improvement and process automation in lending workflows.
• Developing proficiency in digital literacy and technology use in lending services.
• Ability to create quantitative reports to track lending performance and support strategic planning.
• Growing proficiency in project management and leading service initiatives.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or improve accuracy in operational processes.

Responsibilities

• Audit dealership inventory in accordance with bank policy and inspect dealer vehicles for serial numbers.
• Verify that dealers possess an MSO or title for any unseen inventory.
• Prepare and review inventory audit summary reports with dealer contacts.
• Maintain working knowledge of current floor plan credit policy.
• Assess compliance with credit agreement terms for a designated borrower portfolio.
• Identify potential defaults and covenant breaches.
• Interpret financial and other covenants in credit agreements.
• Ensure accurate setup of co-borrowers, guarantors, and other parties in the system of record.
• Conduct credit analysis and monitor ongoing compliance with financial covenants.
• Calculate cash flow and leverage ratios in accordance with credit agreement terms.
• Manage time effectively to meet quality control standards and service level agreements.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed