Floor Manager at Luxury Day Spa

Woodhouse Spa•Houston, TX

1d•Onsite

About The Position

Join our prestigious team at Woodhouse Spa as a Floor Manager, where you'll play a crucial role in delivering impeccable guest experiences at our luxury, high-end day spa. At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

Requirements

Prior management experience
Comfortable working on their feet for 12-hour shifts

Nice To Haves

Hospitality experience in high-end restaurants, spas, retail brands, hotel management, or similar fields

Responsibilities

Provide exceptional service to guests, ensuring their needs and preferences are understood and exceeded.
Oversee guest reservations, ensuring accuracy and timely confirmations.
Handle any guest concerns or recovery situations with professionalism and grace.
Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care.
Foster a positive and motivated work environment.
Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals.
Manage inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas.
Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise.