Spa Concierge at New Luxury Spa in Downtown Louisville!

Nashville•Louisville, KY

13d•Onsite

About The Position

Woodhouse Spa is searching for spa professionals to join their team in Downtown Louisville, KY. This front desk position is crucial as the first impression for guests, embodying the face of Woodhouse Spa. The role involves creating a world-class experience for every guest, whether they are purchasing a gift card, booking an appointment, or starting a luxurious retreat. The Spa Concierge will facilitate the guest's entire spa journey from beginning to end.

Requirements

1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
Ability to work weekends - 1 Weekend day shift required of all Employees.
Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards.
Possess strong professional communication and excellent customer service skills.
Must be able to multi-task in a fast paced environment.
Must have the ability to stand for long lengths of time.
Positive attitude is required.

Nice To Haves

Experience using a scheduling spa software is preferred.

Responsibilities

Open or close the spa depending on the shift schedule.
Check-in each guest for their service and assist at check-out after their service has concluded.
Answer a multi-line phone system.
Schedule services for guests using the MEEVO software system.
Retail products and Series.
Confirm appointments and help prepare therapists for service day.
Pre-book guests at check-out for future services.
Provide amenities to guests when needed.
Provide 5 Star Customer Service.
Ensure Sanitation Standards are met and exceeded in the Spa.