Floor Manager Hotel Ops

Resorts World Las Vegas•New York, NY

12d•Onsite

About The Position

The Hotel Operations Floor Manager is responsible for assisting in overseeing the Front Office and Housekeeping departments. Their responsibilities include the training, scheduling, and delegation of tasks for these respective divisions while ensuring prompt and friendly guest service and satisfaction.

Requirements

Ability to perform each job responsibility satisfactorily.
Regularly required to talk and hear.
Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of sitting and/or standing/walking.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required, second language a plus.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to compute basic mathematical calculations.
Ability to decipher various reports and maintain reports upon request.
Must be able to interact with internal and external guests in a professional manner.
Must be able to work varying schedules to reflect the business needs of the property.
Must be at least 18 years old.
Possess a high school or equivalent diploma.
Ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
Ability to work in a fast-paced environment.
Service-oriented demeanor with professional presentation skills.
Must be high energy, motivational, articulate, and effective in providing exceptional customer service.
Must be proficient in Microsoft Word and Excel.
Must have excellent organizational, interpersonal, and administrative skills.
Must have flexible work availability, including mornings, evenings, weekends, and holidays.

Nice To Haves

Second language a plus.

Responsibilities

Support the hotel operation by responding to the needs of the Front Office and Housekeeping departments.
Provide open communication to guests from pre-arrival to post-stay survey.
Ensure that Front Office and Housekeeping employees’ behaviors align with RWNYC & Hyatt’s core values.
Collaborate with all other stakeholders, including fellow other operational leaders to ensure the success of the hotel.
Supervise employees within Front Office and Housekeeping divisions.
Create a detailed checklist for each position to make sure all duties/functions are being accomplished during an associate’s shift.
Maintain guest room inventory
Ensure all operations and cash handling are done per policies and procedures
Maintain information on prices, rates, specials, packages, programs, etc.
Analyze, investigate, and resolve guest complaints
Ensures proper staffing levels for customer service goals
Maintain a regularly scheduled cleaning program for guest rooms and hallways, public spaces and back of the house as well as periodic special projects such as floor care, deep cleaning, mattress flipping.
Maintain required par levels for all housekeeping supplies and amenities per the hotels established purchasing guidelines.
Conduct ongoing inspection of guest rooms and public spaces to ensure cleanliness standards are being met.
Perform any other job-related duties as assigned.