Ops Manager

First American•Usa, CA

About The Position

Oversees a team or multiple small teams, ensuring smooth delivery of processes and services while building team capability. Focuses on execution, compliance, and continuous improvement.

Requirements

Bachelor’s degree or equivalent combination of education and experience
5-7 years of directly related experience
3-5 years demonstrated experience in a supervisory or management role
Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level
Successful track record designing, developing, and executing complex projects in area of functional expertise.
Ability to establish and maintain effective working relationships at the Management level across functional groups and business units.
Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships.
Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals.
Provides resources and creates systems to measure results.
Familiar with competitor, financial and industry dynamics.
Actively recruits, retains and develops talent and holds employees accountable for results.
Leads change, manages conflict and fosters collaboration.
Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
Provides others with reliable information and delivers informative and persuasive presentations.
Uses good listening skills and negotiates effectively.
Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.
High level of business acumen, strategic agility, ability to develop others, and influence change.

Responsibilities

Manages and sets priorities of the daily operations of a large functional area or department.
Manages a group of professionals (typically skilled exempt and non-exempt level employees) who have responsibility for operations and project outcomes.
Provides direct and indirect supervision of teams.
Contributes to project reviews and approves detailed designs and cost estimates for projects.
Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements.
Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.
Makes hiring and compensation recommendations.
May get input from Senior Management/Executive Management.