Crosby Bar Floor Manager at Crosby Street Hotel

Crosby Hotel LLC•New York, NY

1d•$75,000 - $80,000•Onsite

About The Position

The Food & Beverage Manager is responsible for overseeing the daily operation and service standards of all outlets of the Food & Beverage department, including the restaurant, room service, and hotel amenity spaces, while also supporting banquet and special event operations. This role is expected to deliver exceptional guest experiences, lead and motivate the service team, drive financial performance, and uphold the highest hospitality and service standards across all assigned outlets. Schedules may vary based on business needs, including evenings, weekends, holidays, and special events.

Requirements

Minimum of 2 years of F&B management experience in a luxury hotel or fine dining restaurant (2-star level or higher), preferably in New York City
Proficiency in Microsoft Office (including spreadsheet creation)
Experience with POS systems (Micros, Aloha, etc.)
NYC Food Handler's License required (or ability to obtain)

Nice To Haves

Banquet and private event experience preferred
TIPS certification preferred

Responsibilities

Ensure all guest needs are met and exceeded whenever possible
Maintain an active and visible presence on the floor to lead and support the service team
Handle guest complaints in accordance with company standards and report appropriately to the F&B Manager and/or Duty Manager
Serve as a role model in guest engagement, hospitality, and professional presentation
Utilize guest history to personalize service experiences and ensure team awareness of VIP guests
Build and maintain strong guest relationships; collect and document guest feedback, ensuring follow-through on future visits
Continuously evaluate and improve service standards and operational procedures
Support the captains and kitchen teams on events execution during high volume periods
Ensure events are executed on time and in accordance with brand standards
Uphold all safety, service, and quality standards during event operations
Act as a floor leader to ensure service flow, guest satisfaction, and operational efficiency
Assist in recruiting and retaining high-caliber team members
Conduct effective pre-service meetings and provide consistent one-on-one coaching
Conduct performance appraisals for assigned team members
Identify training needs and coordinate appropriate development solutions
Uphold service standards and order-of-service guidelines
Maintain high standards of discipline, accountability, and professionalism
Ensure appropriate staffing levels at all times for restaurant and event operations
Ensure team members maintain strong product, menu, and event knowledge
Support and maintain incentive programs; foster a positive, motivating, and professional work environment
Prepare and oversee weekly payroll
Prepare monthly department summaries, including sales performance, staffing updates, training initiatives, and operational improvements
Drive revenue goals and manage labor and operational costs
Assist with monthly inventory and stock take; address discrepancies
Ensure accurate completion of daily reports, opening/closing paperwork, and health department checklists
Oversee proper cash handling procedures
Ensure compliance with all company policies and local/state regulations

Benefits

Salary range: $75,000 – $80,000
Generous paid time off, including NY sick and safe leave, personal days, vacation days, and holiday pay
Comprehensive medical, dental, and vision insurance
Life insurance
Transit benefits and New York Secure Choice enrollment from Day 1
Career growth and development opportunities, including an annual education reimbursement program up to $3,000
Complimentary staff meals while on shift
Free uniform dry cleaning
Staff appreciation events and recognition programs
Departmental and company-wide incentive programs
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks