Floor Host

K2 Services

37d•Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Provide real-time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin. Prior to meetings, verify room requirements via email to ensure client's expectations are met. (ex. lighting, supplies, audio visual equipment, temperature, etc.) Continuously perform floor tours and ensure the entire space is in optimal appearance and condition. Utilize tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution. Keep abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone. Advocating for the client's hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace. Verify occupancy of rooms and reclaim unused meeting space as appropriate. Optimize meeting rooms and workspaces making sure space that is reserved is used. Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked. Open and closes work area at scheduled times, ensuring full preparation for operation/function. Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues etc. Provide a contact card for additional in-meeting support and return upon completion to reset the room for the following meeting. Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting. Capture data and report customer interactions. Review and adhere to Forrest Solutions and client policies and procedures including outline safety regulations. Note that client policies and processes will generally supersede Forrest Solutions. Forrest Solutions Management will clarify as necessary. Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions. Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community. Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment. Follow Us: LinkedIn

Requirements

Ability to provide real-time support for meetings.
Ability to connect with meeting organizers and guests.
Ability to verify room requirements via email.
Ability to perform floor tours and ensure optimal appearance and condition of the space.
Ability to utilize tools and resources to identify creative solutions and anticipate customer needs.
Ability to maintain a first point of contact resolution.
Ability to stay informed about in-house and area functions.
Ability to answer questions and concerns in person, via email, and by telephone.
Ability to support guests and visitors in securing workspace.
Ability to verify room occupancy and reclaim unused meeting space.
Ability to optimize meeting rooms and workspaces.
Ability to monitor meeting rooms for participant activity and booking accuracy.
Ability to open and close work area at scheduled times.
Ability to work with facility maintenance team.
Ability to ticket and email facility issues.
Ability to provide contact cards for in-meeting support.
Ability to reset rooms for following meetings.
Ability to ensure equipment is returned to storage and secured.
Ability to capture data and report customer interactions.
Ability to review and adhere to Forrest Solutions and client policies and procedures, including safety regulations.

Nice To Haves

Experience in a client-facing support role.
Familiarity with audio visual equipment.
Understanding of hoteling culture and mobile way of working.

Responsibilities

Provide real-time support for meetings on all office floors.
Connect with meeting organizers and guests as meetings begin.
Verify room requirements via email prior to meetings to ensure client's expectations are met (e.g., lighting, supplies, audio visual equipment, temperature).
Continuously perform floor tours to ensure the entire space is in optimal appearance and condition.
Utilize tools and resources to identify creative solutions and anticipate customer needs.
Maintain a first point of contact resolution.
Keep abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses.
Advocate for the client's hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace.
Verify occupancy of rooms and reclaim unused meeting space as appropriate.
Optimize meeting rooms and workspaces, ensuring reserved space is used.
Monitor all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show, and the correct number of participants booked.
Open and close work area at scheduled times, ensuring full preparation for operation/function.
Work with the facility maintenance team to ensure the space remains pristine, including ticketing and emailing any issues (e.g., furniture stains, damaged carpet, lighting issues).
Provide a contact card for additional in-meeting support and return upon completion to reset the room for the following meeting.
Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting.
Capture data and report customer interactions.
Review and adhere to Forrest Solutions and client policies and procedures, including safety regulations.