Maitre D-Host & Floor manager

The Bungalow Hospitality Group•Long Beach, CA

1d•$32 - $32•Onsite

About The Position

The Maître d' / Floor Manager leads the front door and dining room flow, orchestrating reservations, seating, pacing, and table turns while delivering exceptional experiences for VIP and high-profile clientele in a fast-paced, high-volume, elevated California bistro. The Maître d' / Floor Manager works closely with the General Manager and Operations Manager to uphold service standards, manage guest flow and table turns, support responsible beverage service, and ensure a polished, welcoming environment.

Requirements

California Food Handler Card required, or must be obtained within 30 days of hire.
California Responsible Beverage Service (RBS) Certification required within 60 days of hire.
Minimum of 3 years of front-of-house experience in a high-volume, elevated, full-service restaurant, including floor or door management.
Demonstrated experience managing VIP and high-profile clientele.
Proven ability to manage high-volume service and drive efficient table turns.
Hands-on proficiency with the Resy and OpenTable reservation systems is required.
Comfortable working in a fast-paced, elevated bistro environment with a passion for hospitality.
Excellent communication, organization, and problem-solving skills.

Responsibilities

Manage the reservation book, waitlist, and seating flow using Resy and OpenTable to optimize table turns and guest pacing.
Control the pace of service and coordinate seating with servers, bar, and kitchen to maximize covers without compromising the guest experience.
Build and maintain the nightly floor plan, balance sections, and manage the door during peak service.
Maintain accurate guest profiles, preferences, and notes within the reservation systems.
Personally manage VIP, regular, and high-profile clientele, anticipating needs and ensuring memorable experiences.
Greet and welcome guests warmly, build relationships, and recognize repeat guests.
Resolve guest concerns promptly, tactfully, and professionally; escalate when necessary.
Coordinate special requests, large parties, and special occasions with the FOH team and kitchen.
Provide real-time direction and support to hosts, servers, and bussers to maintain service standards.
Support pre-shift line-ups and communicate VIPs, large parties, and 86s to the team.
Maintain a visible, polished floor presence throughout service.
Communicate operational issues, staffing concerns, and guest feedback to management promptly.
Support responsible beverage service and notify management of any alcohol-service concerns (RBS).
Follow and support health, safety, sanitation, and company policies; report hazards and incidents.
Accurately record all hours worked and take required meal and rest breaks in accordance with California law.
Support cash-handling and POS procedures as assigned.