Floor Host

K2 Services•Houston, TX

6d•Onsite

About The Position

The Floor Host serves as the primary point of contact on the office floor, delivering a hospitality-focused experience for employees, guests, and visitors. In this highly visible role, you will provide support, answer questions, connect individuals with the appropriate resources, and help ensure a seamless workplace experience. The Floor Host works closely with office services teams to maintain a professional, welcoming, and well-functioning environment.

Requirements

A customer-service mindset with a passion for creating exceptional workplace experiences.
Strong communication and interpersonal skills.
The ability to multitask and remain organized in a fast-paced environment.
A proactive approach to problem-solving and anticipating customer needs.
Professional presence and a commitment to maintaining a welcoming and polished office environment.
2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
Able to stand for long periods of time
Works well in a fast-paced environment
Good listening and professional demeanor
Must be able to navigate clients of every professional level.
Maintain a high level of professional appearance and demeanor
Client first mentality
Demonstrates accuracy and attention to detail
Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
Solid decision-making skills within the scope of the position
Ability to meet deadlines and work under pressure
Excellent verbal and written communication skills are necessary.
Actively listen and identify both spoken and unspoken needs
Ability to use technology
Prioritizing, flexibility, adaptability

Responsibilities

Provide real-time support for meetings across all office floors by connecting with meeting organizers and guests as meetings begin.
Prior to meetings, verify room setup requirements via email to ensure expectations are met, including lighting, supplies, audiovisual equipment, room temperature, and other meeting needs.
Conduct regular floor walks to ensure all workspaces, meeting rooms, and common areas remain clean, organized, and presentation-ready.
Anticipate customer needs and utilize available tools and resources to provide prompt, effective solutions, with a focus on first-contact resolution.
Maintain awareness of office activities, events, and building services to confidently answer questions and provide assistance in person, by phone, and via email.
Support the organization's hoteling and flexible workplace model by assisting employees, guests, and visitors in securing appropriate workspace accommodations.
Monitor meeting room occupancy and reclaim unused reserved spaces when appropriate to maximize workspace utilization.
Optimize meeting room and workspace availability by ensuring reserved spaces are actively being used as intended.
Monitor meeting rooms throughout the day for participant arrivals and departures, no-show reservations, and room capacity accuracy.
Ensure work areas are properly closed and prepared for upcoming meetings and events.
Partner with the Facilities and Maintenance teams to maintain a pristine workplace environment.
Report issues such as damaged furniture, carpet stains, lighting concerns, or other facility-related matters through the appropriate ticketing and communication channels.
Provide meeting organizers with contact information for additional support during meetings and return afterward to reset rooms for the next scheduled event.