Floor Host, Casino 4

Resorts World Las Vegas • Las Vegas, NV

1d • Onsite

About The Position

The Floor Host, Casino role at Resorts World Las Vegas is responsible for cultivating and identifying patrons with incremental spend throughout the resort. This position involves interacting with guests primarily in person on the property, as well as via telephone, e-mail, text message, and written correspondence. The Floor Host will handle all aspects of the guest’s visit, including booking spa, dining, in-room dining amenities, ground transportation, cabanas, and hotel rooms. They will also assist with casino credit and oversee folio check-out. Additionally, the role requires providing feedback to team and property leadership regarding guest feedback, suggestions, concerns, or issues. The Floor Host must adhere to Resorts World Las Vegas policies and procedures, including Title 31 compliance requirements, and obtain and maintain position-specific licensing. The use of a cellular phone for job-related operational tasks, review of company documents, and other duties as assigned is also part of the role.

Requirements

• Previous experience in a CASINO, HOSPITALITY, OR CUSTOMER SERVICE ROLE.
• Strong interpersonal and communication skills with a passion for guest service.
• Ability to work varied shifts, including nights, weekends and holidays.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Ability to handle sensitive information with discretion and professionalism.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Proof of eligibility to work in the United States
• Must obtain and maintain required gaming registration and licenses
• At least 21 years of age.

Nice To Haves

• Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Resort Marketing or premium customer hosting experience.
• Minimum 3 years of customer service experience in a guest-facing role.

Responsibilities

• Cultivate and identify patrons with incremental spend throughout the resort.
• Interact with players primarily in person on property, as well as via telephone, e-mail, text message, and written correspondence as needed.
• Handle all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, assist with casino credit, oversee folio check-out, etc.) for guests.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
• Adhere to Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Benefits

• Team Member is an ambassador and essential to the success of the company.
• Personal ownership in ensuring everything they do is in the best interest of the company.
• Adherence to five core non-negotiable responsibilities: Everyone is an Ambassador, Everyone works in Safety, Everyone works in Security, Everyone works in EVS, Everyone works in Guest Experience.
• Opportunity to build a legacy with a company.
• Commitment to exceptional guest service, collaboration, and opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED