Floor Care Technician - Housekeeping (FT)
About The Position
The Floor Care Technician is responsible for maintaining flooring surfaces—including tile, carpet, and cement—throughout the resort properties to meet cleanliness and safety standards while providing outstanding customer service to guests and staff. The role performs daily floor cleaning and maintenance, maintains floor care equipment, responds to service calls, and supports special cleaning projects and other housekeeping needs. The employee must follow OSHA standards, resort guidelines, grooming and uniform standards, and the resort’s environmental practices and sustainability initiatives. Work may take place in a loud, fast-paced environment and may involve flexible hours, including early mornings, late evenings, weekends, and holidays as needed.
Requirements
- At least 6 months of prior experience operating commercial floor care cleaning equipment.
- Must be at least 21 years of age.
- Valid Michigan driver’s license and ability to be insured under the Resort’s insurance policy.
- Must pass a background investigation and drug screen as a condition of employment.
- Patience, a positive and upbeat personality, and a team-oriented work ethic.
- Professionalism and tact in frequent interactions with guests and coworkers.
- Strong multitasking, organizational, and communication skills.
- Ability to meet strict deadlines.
- Ability to handle stressful, fast-paced environments with hard deadlines and long or irregular hours.
- Ability to comprehend and follow verbal and written instructions.
- Strong interpersonal and oral and written communication abilities.
- Ability to work independently and as part of a team.
- Ability to come into contact with and clean bodily fluids.
- Ability to work flexible hours, including early mornings, late evenings, weekends, and holidays as needed.
Responsibilities
- Know how to use floor cleaning equipment and appropriate floor cleaning supplies.
- Maintain familiarity with the resort complex and outlying areas.
- Provide exceptional customer service to internal and external guests.
- Maintain and properly care for radios, keys, and resort vehicles, and return them at the end of each shift.
- Respond promptly and professionally to service calls through radio, phone, or earpiece.
- Clean and maintain all floor surfaces, including carpets, tiles, and cement floors.
- Perform routine maintenance and cleaning of floor care equipment.
- Identify and report floor-related issues or concerns to management.
- Coordinate special cleaning projects as needed and work with management on unique floor care needs.
- Communicate and collaborate professionally with other departments and managers regarding special cleaning needs.
- Maintain positive working relationships and a supportive attitude with fellow employees.
- Follow GTRS grooming and uniform standards and present a professional image to staff and guests.
- Follow OSHA standards and resort guidelines for safe machine and chemical use.
- Support other housekeeping areas as needed due to business demand or management request.
- Maintain open communication with supervisors and management.
- Comply with the resort’s environmental practices and sustainability initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
