Floor Care Attendant

Great Wolf Lodge • Concord, NC

5d

About The Position

The Floor Care Attendant helps ensure the resort’s overall atmosphere meets or exceeds Great Wolf and guest standards by cleaning and maintaining flooring and carpet throughout the resort. The role includes vacuuming, spot removal, carpet cleaning, and pile lifting in public areas, stairwells, and guest rooms. Occasional bodily fluid spot removal is required. The attendant follows directions for chemical use, reports maintenance issues in public areas, and communicates with guests professionally and courteously.

The position offers full-time and part-time schedules, with flexibility based on business demands. Great Wolf describes career development, training, employee perks, wellness resources, and inclusion programs as part of its employee offering.

Requirements

• Must be flexible regarding scheduling based on business demands.
• Must successfully complete a criminal background check and drug screen.
• Must be able to work independently with limited supervision.
• Able to lift up to 30 lbs.
• Able to push or pull up to 100 lbs.
• Able to bend, stretch, and twist.
• Able to stand for long periods.
• Able to climb multiple flights of stairs daily and walk frequently.
• Able to work with chemicals according to directions.

Nice To Haves

• Prior experience handling cleaning chemicals.
• Excellent customer service skills.

Responsibilities

• Vacuum, remove spots, and clean carpets throughout public areas, stairwells, and guest rooms using approved equipment and supplies.
• Lift carpet pile to ensure flooring meets resort standards.
• Perform occasional bodily fluid spot removal.
• Read and understand material safety data sheets and use chemicals according to directions.
• Report maintenance issues in public areas.
• Communicate with guests in a professional and courteous manner.

Benefits

• Medical, dental, and vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
• Discounted vacations
• Employee referral incentives
• Cross-training, scholarship fund, and talent development programs
• Great Wolf University on-the-job, functional, and leadership training
• Flexible scheduling
• Holistic wellness program and technology
• Employee Assistance Program
• Employee Relief Fund
• Diversity and inclusion programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed