Floating Teller

First Northern Bank of Dixon•Davis, CA

5d•Onsite

About The Position

We are looking for a Floating Teller to join our team! As a Teller, you will be responsible for delivering the highest quality of service to our customers by assessing their needs. You will have the chance to put People First, show Absolute Integrity, all with a Zest for Excellence!

Requirements

Accuracy and Thoroughness – strong attention to detail
Communication – excellent verbal, written and interpersonal communication skills
Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs
Initiative – eagerness to learn and a drive for continuous improvement
Professionalism – ability to be professional and empathetic in all interactions
Teamwork – maintain a positive working relationship with your team members
Adaptability – willing and able to be flexible and adapt to changing job requirements
High School diploma/GED
Minimum 6 months of prior experience in financial services, retail/customer service or cash handling environment
Proficient in all Microsoft Office suite of products
Technically savvy with PCs and email systems

Responsibilities

Offer superior service to our customers through prompt, efficient, courteous, and professional interactions
Refer customers to appropriate person or department as needed
Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments etc.
Support branch cash responsibilities such as balancing, shipment, and reconciliation
Resolve customer complaints and concerns. Properly escalates concerns to supervisor
Process debit card requests, complete stop payments and check holds for new and existing customers
Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customer’s overdraft option request and document information on our core system
Maintain operational integrity while mitigating risk for the Bank and customers, per the standards of the Bank
Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Bank’s policies and procedures