Floating Teller / MSR
About The Position
Riverland Federal Credit Union is seeking a Floating Teller / MSR to join their Member Services team. The ideal candidate will possess strong organizational, problem-solving, communication, and customer service skills. The standard service hours are Monday-Friday from 9:00 am to 4:00 pm, but actual hours worked will vary based on business needs. The Floating Teller / MSR will assist members and potential members with their credit union needs, explain services, set up new accounts, respond to problems, and direct members to the appropriate personnel. They will also assist members with financial transactions, including paying and receiving cash and other negotiable instruments. This role requires travel to designated branches to support staffing and scheduling needs.
Requirements
- Minimum 1 month – 1 year of similar or related experience.
- High school education or GED
- Must be legally authorized to work in the US.
- Must be willing to submit to and pass a criminal background check.
- Must be willing to submit to and pass a credit check.
- Must be bondable.
Nice To Haves
- Previous experience in a credit union is a plus.
Responsibilities
- Receives and processes member financial transactions by posting transactions to member's accounts, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed; sell money orders, and stamps to members; maintain member records
- Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to the next level supervisor along with their recommendations for a resolution.
- Welcomes members and provides routine information concerning services and directs member to appropriate department for specific information and service. Cross-sells credit union services. Travels within a designated demographic area to work at other branches.
- Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including Member Identification Program for new members, accurate completion of new account activity profile, identifying high risk accounts at account opening, and reporting suspicious accounts to supervisor. Accurate completion of CTR, Monetary Instrument (Money Order) log, and reporting of suspicious activities to supervisor.
- Required to complete annual in-services to include critically identified areas: BSA, Compliance, Security and Workplace Conduct.
- Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.
- Follows Credit Union’s policies and procedures at all times and all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
