Willow Park)

PrimeLending•Weatherford, TX

20d•Onsite

About The Position

PlainsCapital Bank is seeking a Floating Teller/Customer Service Representative to serve the downtown Weatherford, Granbury, and Willow Park/Aledo branches. This full-time role processes financial transactions and assists customers with opening accounts, ordering checks, issuing debit cards, maintaining existing accounts, and other account-related needs. The position also responds to routine questions about bank products and services, provides notary service, supports branch opening and closing, balances cash and other receipts, processes deposits, and completes related operational and administrative duties. The role requires a customer-focused, professional approach and accurate transaction processing.

Requirements

High school diploma or GED, or equivalent.
At least one year of retail customer service or banking experience.
Excellent customer service skills.
Ability to perform basic mathematical calculations and use a basic calculator.
Excellent verbal, written, and interpersonal communication skills.
Excellent time-management, organizational, and problem-solving skills, including the ability to multitask in a deadline-driven environment.
Excellent PC skills, including Microsoft Office word processing and spreadsheet products, as well as custom applications and systems.
Self-motivation, strong initiative, a high level of accountability, and attention to detail.

Responsibilities

Provide prompt, friendly, courteous, and professional customer service while accurately processing transactions.
Process transactions including check cashing, deposits, withdrawals, transfers, loan payments, and change orders.
Respond to routine inquiries about bank products and services in person, by telephone, or by mail.
Offer notary service.
Perform scheduled branch opening and closing duties in accordance with security and dual-control requirements.
Maintain and balance the daily cash drawer and other receipts; balance the ATM when required; and assist with vault, TCD, and/or TCR balancing.
Process mail, night-drop, and ATM deposits.
Scan and upload documents to the appropriate file or department.
Wrap and bag coin, verify currency, mix new currency, and turn in mutilated currency.
Open new accounts and cross-sell bank products and services.
Explain account and product options, assess customer needs, guide customers in selecting products, or refer them to the appropriate business line.
Enter customer information and prepare required documentation for new accounts.
Review and explain account documentation and obtain required signatures.
Maintain customer accounts and provide related service, including address changes, stop-payment requests, e-statement requests, and account closures according to procedures.
Perform miscellaneous duties such as filing, answering phones, and maintaining supplies.
Perform other duties as required.