Floating Site Manager

Genuine Parts Company•Naperville, IL

About The Position

Manages company-owned Integrated Business Solutions (IBS) locations, meeting customer expectations for timely service and value. Sets high performance standards and uses company training resources to recognize employee efforts and accomplishments. The position is responsible for inventory protection, asset management, operational issues, and maintaining the cleanliness of store, stockroom, and outside areas. It fully supports and implements NAPA IBS programs and fosters positive relationships between customers and staff through meetings and open discussions. The Floating Site Manager covers vacations and call-outs throughout the LA District, including Riverside County, and assists with special projects such as inventory and procedure rollouts. The role works closely with customers and NAPA district leadership to maintain service levels, manage inventory and procurement, follow contract and company requirements, and support day-to-day IBS operations. Travel is required, and working hours may vary based on customer and location needs, including emergency overtime related to weather conditions.

Requirements

High school diploma or equivalent.
Demonstrated leadership in the automotive aftermarket industry, preferably in an automotive parts department, dealership, jobber, heavy-duty, or fleet establishment.
Working knowledge of the organization’s store services.
Strong communication skills and attention to detail.
High character and integrity.
Ability to provide strong operational leadership and build a high-performance team through customer focus, open communication, coaching, and feedback.
Personal drive, self-motivation, and initiative to accomplish company goals and objectives.
Ability to work in a fast-paced setting and remain calm under pressure.
Willingness and ability to learn.
Analytical problem-solving skills.
Ability to operate a point-of-sale system and cataloging tools.
Proficiency in Microsoft Office and use of the internet for parts research and sourcing.
Ability to learn and use customer fleet management software.
Flexibility with working hours according to customer and location needs, including emergency overtime related to weather conditions.
Ability to travel.
Ability to stand, walk, talk, and hear regularly; sit, stoop, kneel, crouch, climb, and crawl often; and frequently lift and move products weighing up to 60 pounds.
Ability to move engine blocks, core barrels, and other heavy equipment using moving aids such as hand trucks, barrel dollies, and hydraulic lifts.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Technical school education and/or a college degree.
Experience in an automotive parts department, dealership, jobber, heavy-duty, or fleet establishment.

Responsibilities

Cover vacations and call-outs throughout the LA District, including Riverside County.
Assist with special projects, including inventory and procedure rollouts.
Meet with customers on a daily, weekly, monthly, and year-to-date basis to identify and address needs, problems, and concerns.
Develop customer relationships, maintain high service levels, and respond promptly to customer sales and service questions.
Understand, interpret, and comply with contract requirements and ensure operations meet customer expectations.
Greet customers and technicians, understand their needs, provide product knowledge, secure the correct parts, and resolve issues.
Maintain customer satisfaction and communicate the status of pending orders.
Maintain inventory, ensure parts are stocked in the correct locations, and ensure inventory is bar coded and assigned to appropriate bin locations.
Use POS systems, catalogs, customer pricing matrices, asset-security controls, and customer fleet management software.
Source customer parts through approved IBS vendors and use non-company-approved line codes appropriately.
Maintain the buy-out purchase order process and special-order information in the Hub system.
Understand and follow service level agreements with IBS customers.
Participate in required training and complete available IBS operations training.
Follow IBS policies and procedures and perform other tasks assigned by management.
Use proper processes to minimize inventory shrinkage and ensure merchandise is received accurately, promptly, and stored appropriately.
Create a safe work environment and ensure required hazardous-materials training is completed on time.
Comply with NAPA and customer company policies.
Return excess non-NAPA inventory.
Work with the NAPA District office, including the District Manager and/or Area Manager, to ensure procurement-card controls are in place and enforced.
Build relationships and assist in negotiating with non-NAPA vendors on pricing, inventory, service, and return privileges.
Maintain and protect company store facilities, equipment, inventory, and other physical assets.