Floating Relationship Banker

First National Bank Of Pennsylvania•Akron, OH

About The Position

The Floating Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads as directed by the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The employee follows FNB policies, procedures, strategies, and Core Values and may work at various locations within the market. The position promotes sales and customer service, recommends and cross-sells bank products and services, incorporates FNB digital products into customer interactions, maintains accurate referral and customer data, and completes the lifecycle of new and existing relationships according to consumer bank standards. It also performs routine teller and operational duties. Employees are responsible for managing and monitoring business risks and complying with applicable regulatory requirements and company procedures. The role requires frequent driving and may involve overnight travel for training, particularly during onboarding. FNB does not provide sponsorship for employment-based visas; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
Zero years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Nationwide Mortgage Licensing System and Registry Identifier is required; it is preferred at the time of application.

Nice To Haves

Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier.

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell appropriate bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by the F.N.B. Corporation risk management program.
Comply with regulatory laws, guidelines, and company procedures.