Floating Pharmacy Technician - Cleveland

Giant Eagle•Cleveland, OH

About The Position

The Floating Pharmacy Technician joins a service-conscious Pharmacy team and builds relationships with patients by exceeding their needs and providing safe, accurate, and efficient care. The role supports optimal patient, Team Member, and Company outcomes by traveling daily among stores in a geographically close area to help maintain efficient store and pharmacy operations.

Requirements

At least 18 years of age.
High school diploma or equivalent.
Six months to one year of experience.
Successful completion of the Company’s Pharmacy Technician Training Program and accompanying examinations.
Successful completion of the Company’s Pharmacy Technician High-Level Proficiency Test.
Registration as a Pharmacy Technician, as required by the state.
Ability to lift up to 25 pounds.
Ability to travel regionally on a daily basis; travel is required more than 50% of the time.

Nice To Haves

National Pharmacy Technician Certification.

Responsibilities

Welcome patients promptly and compassionately at all pharmacy entry points.
Provide excellent patient care by engaging with patients, processing orders in person and by phone, directing patients to products, and referring prescription or over-the-counter medication questions to the pharmacist.
Follow company, state, and federal policies, laws, and regulations, including HIPAA and rules governing pseudoephedrine sales.
Process prescription data accurately and efficiently, including retrieving orders; counting, pouring, measuring, and weighing medications; mixing medications; selecting prescription containers; and creating labels.
Use the Pharmacy computer to support patient care and efficiency at drop-off, will call, drive-thru, filling, and order receiving, including searching patient profiles, determining fill and pickup dates, identifying Central Fill prescriptions, quoting cash prices, checking medication counts, and entering invoices.
Finalize sales at the cash register according to established procedures and Point of Sale policies.
Help maintain inventory by ordering, receiving, stocking, and rotating drugs and supplies according to company procedures.
Answer telephone calls politely and promptly, exchange accurate information, and ensure customer satisfaction.
Resolve customer questions and concerns through effective communication with customers, management, and support staff.
Understand applicable service and business metrics and assist the team with action plans to improve outcomes.
Maintain a neat and clean work environment that meets Company and government requirements.
File written prescriptions daily.
Travel to assigned locations within the geographically assigned area to support efficient store operations.
Assist with Company initiatives and programs.
Assist team members with tasks to help the department run efficiently.