Floating Neighborhood Administrator
About The Position
The Floating Neighborhood Administrator will be a part of our SOS Team, which stands for Support Operations Specialists. This team is responsible for floating management, leasing, and maintenance support across Prometheus's residential portfolio. As an SOS Neighborhood Administrator, you will gain experience working with teams of various sizes and in Neighborhoods ranging from 100 to 1,000 units. This role offers a daily variety of tasks and challenges for growth, empowering you to solve problems creatively with support from a like-minded team. It's an opportunity for individuals passionate about people to start a long-term career journey.
Requirements
- Passion for working in customer service.
- Working knowledge of housing rental laws & ordinances.
- Enjoyment of solving problems.
- High school diploma or general education degree (GED) is required.
Nice To Haves
- A Bachelor’s degree is preferred.
Responsibilities
- Managing rent collections, reviewing ledgers, processing final account statements, and tracking invoices.
- Providing support to the leasing team in qualifying future Neighbors by verifying applications, performing credit investigations, and creating rental agreement documentation.
- Acting as a problem solver for Neighbor inquiries regarding policies or deposit charges.
- Answering phones and providing support to the leasing team during busy periods.
- Guiding Future Neighbors through the Ultimate Leasing Experience to make renting easy.
Benefits
- Medical; Vision; Dental: 100% Company-paid plans (including eligible dependents) and affordable buy-up options
- Life Insurance; Accidental Death & Dismemberment Insurance; Long Term Disability
- Behavioral Health Program Accessible 24/7
- Tax-Free Flexible Spending Accounts
- 401(K) Retirement Plan with Employer Matching
- Recognition & Rewards Program (Torch)
- Vacation: 10 days per year with accrual increasing over time
- Anniversary Vacation: 40-hour Vacation Granted at Tenured Milestones
- Sick Leave: 9 days per year
- 12 paid holidays, including your birthday!
- Paid Volunteer Time
- Tenure-based Housing Discounts
- Educational Assistance, Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
