Floating Neighborhood Administrator
About The Position
The Floating Neighborhood Administrator will be a part of our SOS Team. SOS stands for “Support Operations Specialists” and is the team responsible for floating management, leasing, and maintenance support across our whole residential portfolio. As an SOS Neighborhood Administrator, you get the unique experience of working with teams of all sizes and Neighborhoods with unit counts as cozy as 100 to those as epic as 1,000! Every day brings something a little different and challenges you to grow in new ways. You'll be empowered to solve problems by indulging your creativity and be supported by others who love to do the same. As a Neighborhood Administrator your role is a constant blend of Financial Administration, Leasing Administration, Customer Service, and Leasing.
Requirements
- A passion for working in customer service.
- Working knowledge of housing rental laws & ordinances.
- Enjoy solving problems.
- Team Oriented
- Communicator
- Entrepreneurial
- Passionate
- Self-Starter
- Creative
- Principled
- Brand Ambassador
- A high school diploma or general education degree (GED) is required.
Nice To Haves
- A Bachelor’s degree is preferred.
Responsibilities
- Managing rent collections, reviewing ledgers, processing final account statements, or tracking invoices.
- Providing support to the leasing team in qualifying future Neighbors - verifying applications, performing credit investigations, and creating all associated documentation accompanying the rental agreements.
- Answering Neighbor questions about policies or deposit charges.
- Answering phones and providing support to the leasing team in qualifying future Neighbors when the office gets busy.
- Guiding Future Neighbors through our Ultimate Leasing Experience.
Benefits
- Medical; Vision; Dental:100% Company-paid plans (including eligible dependents) and affordable buy-up options
- Life Insurance; Accidental Death & Dismemberment Insurance; Long Term Disability
- Behavioral Health Program Accessible 24/7
- Tax-Free Flexible Spending Accounts
- 401(K) Retirement Plan with Employer Matching
- Recognition & Rewards Program (Torch)
- Vacation: 10 days per year with accrual increasing over time
- Anniversary Vacation: 40-hour Vacation Granted at Tenured Milestones
- Sick Leave: 9 days per year
- 12 paid holidays, including your birthday!
- Paid Volunteer Time
- Tenure-based Housing Discounts
- Educational Assistance, Tuition Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
