Neighborhood Advisor

The Salvation Army•Syracuse, NY

1d•Onsite

About The Position

Neighborhood Advisor, Case Management Full-Time | $21.02/Hour | Non-Exempt | Health Benefits Included 📍 749 South Warren Street – The Salvation Army of the Syracuse Area Adult Day Program for Senior Services Make a Difference in the Lives of Seniors The Salvation Army of Syracuse is seeking a compassionate and dedicated Neighborhood Advisor to support adults age 60+ through outreach case management, housing crisis intervention, advocacy, and supportive services. In this rewarding role, you will help seniors maintain safe, stable, and healthy living environments while working to prevent homelessness and unnecessary hospitalization.

Requirements

Associate degree or technical school certification
3-5 years experience in geriatric casework, outreach case management, social services, or community-based programs preferred
Ability to thrive in a fast-paced, ever-changing environment with shifting priorities and frequent redirection
Proficiency in Microsoft Outlook and Microsoft Office Suite
Comfortable using technology in the field to complete documentation, communication, scheduling, and data entry in a timely manner

Nice To Haves

geriatric casework
outreach case management
social services
community-based programs

Responsibilities

Maintain accurate client records, including demographics, services provided, outcomes, and progress notes
Conduct presentations at local community centers to connect seniors with available services and resources
Enter presentation and client data as required by funding agencies
Submit reports and documentation to supervisors and funders in a timely manner
Develop and maintain strong community partnerships and referral networks
Utilize agency-issued technology to manage client information and case documentation
Maintain regular contact with clients through home and community visits using a personal vehicle
Coordinate services with community providers and advocate for client needs
Support seniors seeking assistance at the Adult Day Program Center
Assist clients with housing searches, landlord communication, and housing resource navigation
Provide information and referrals to adults age 60+
Conduct outreach through door-to-door engagement, referrals, and community presentations
Attend required agency and funder trainings
Follow up on referrals to ensure seniors successfully access services
Work independently while managing schedules, priorities, and documentation efficiently
Demonstrate cultural competence and support the mission and strategic goals of The Salvation Army Syracuse Area Services