Floating Leasing Consultant

ARCAN Capital•, AL

About The Position

As a Leasing Consultant at Arcan, you will be an important member of the onsite management team. You will create positive first impressions for visitors, prospects, and residents while helping achieve leasing goals such as occupancy and rent growth. The role requires strong customer service in a fast-paced, customer-centric environment and involves building rapport with prospects and residents. You will tour the property with prospects, explain community amenities and the local area, promote apartment homes, help applicants qualify, and ensure apartments are ready for move-in and move-out. You will also support resident retention, handle office and rental paperwork, maintain resident ledgers and files, process rental collections and bank deposits, respond to inquiries, and help administer community accounting functions. This is a full-time role with schedules that may vary across Monday through Sunday. Availability for two to three weekends per month is required, and some overtime and on-call or rotating on-call work may be required.

Requirements

At least one year of residential property management experience.
At least one year of customer service or sales experience.
Strong working knowledge of computer systems, including Microsoft Office Suite and property management systems such as Yardi and Rent Café; credit screening experience.
Regular attendance, punctuality, and dependability.
Positive, motivating, team-oriented attitude; ability to work with others and take direction.
Detail orientation, reliability, time management, organization, and follow-through while managing multiple tasks.
Strong customer service, communication, and issue-resolution skills.
Ability to maintain confidentiality and meet fiduciary responsibilities while adhering to ethical standards.
Ability to work with a diverse group of people and customers.
Ability to meet and exceed sales and customer service objectives.
Understanding of federal, state, and local fair housing laws and provisions.
Ability to work a flexible schedule, including weekends and holidays; must be available two to three weekends per month.
Some overtime may be required, including on-call or rotating on-call responsibilities.

Nice To Haves

Bilingual ability.

Responsibilities

Tour the property with prospects and answer questions about amenities, the local community, and the grounds.
Promote the quality of the community and the lifestyle available in Arcan apartment homes.
Collect information and initiate background checks to help prospects qualify for an apartment home.
Ensure apartments are prepared for move-in and move-out, including walking apartments and the community as needed.
Provide service to residents and support resident retention.
Complete office activities and coordinate paperwork related to apartment rentals.
Help maintain accurate resident ledgers and files.
Post rental collections, make bank deposits, and oversee community accounting administration.
Address current and prospective residents’ concerns professionally and courteously.
Answer incoming phone calls and emails promptly and professionally, and respond to voicemails daily.
Adapt to frequent change and perform other related duties as required or assigned.