Floating Leasing Consultant

LyvWell Apartments • Dallas, TX

4d • Onsite

About The Position

The Floating Leasing Consultant creates a welcoming first impression for visitors, prospects, and residents, and helps prospects find a home at the community. The role is responsible for meeting leasing goals, including occupancy and rent growth, and building positive relationships with prospects and residents. The consultant manages leads in the customer relationship management system (CRM), schedules and conducts apartment tours, encourages applications, and supports prospects through the application, screening, leasing, and move-in processes.

This is a fully onsite role; remote and hybrid arrangements are not available. The schedule is flexible and includes evenings and weekends, when communities are busiest, with regular days off falling Monday through Friday. Compensation includes a competitive commission program and may include additional bonuses and incentives. The company also describes a full benefits package, paid time off, a 401(k) with company match, career growth opportunities, referral bonuses, and an associate rental discount for employees who live onsite.

Requirements

• High school diploma or GED.
• At least one year of sales and customer service experience, including reaching sales goals in a fast-paced environment.
• Demonstrated success in setting and achieving goals and following a sales process.
• Knowledge of federal and state apartment housing laws; must comply with Fair Housing laws and company leasing policies and procedures.
• High energy and a sales- and customer-service-driven approach; reliability, attention to detail, self-motivation, and ability to work independently.
• Ability to work well with diverse individuals and maintain a customer-focused approach and professional appearance.
• Strong written and verbal interpersonal communication skills.
• Skills in fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales techniques.
• Ability to work onsite every scheduled workday and work a flexible schedule that includes evenings and weekends.

Nice To Haves

• Associate degree in Customer Service or Hospitality.
• One to two years of leasing experience in the multifamily property management industry.
• Proficiency with Yardi CRMIQ.
• Valid driver's license, depending on the property.

Responsibilities

• Deliver service to prospects and residents, guide prospects through leasing, and support them through application, screening, paperwork, and move-in.
• Respond to prospect calls, emails, chats, and texts, and encourage prospects to apply.
• Communicate detailed information about the community and apartments, conduct personalized tours, and use effective sales techniques to close leases.
• Work with the onsite team to meet occupancy goals and maintain knowledge of apartments, amenities, neighborhoods, local attractions, rental rates, and competitor promotions.
• Manage inbound leads and the customer experience in the CRM, complete assigned CRM tasks on time, and follow up after tours.
• Handle leasing requests from existing residents, including lease breaks, roommate additions, and unit transfers.
• Run applications, communicate screening results, prepare and send leases, and collect required move-in information and documentation.
• Inspect apartments before move-in and coordinate outstanding readiness items with the maintenance team.
• Maintain a favorable image of the community and complete leasing and move-in procedures according to established policies and procedures.

Benefits

• Competitive commission program, including bonus and renewal commissions.
• Housing discount.
• Other bonuses and incentives where applicable, including referral, training coach, renovation, lease-up, and leasing and occupancy contest bonuses.
• Full benefits package.
• Generous paid time off.
• 401(k) with company match.
• Growth and advancement opportunities.
• Referral bonus program.
• Associate rental discount for employees who live onsite.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED