Floating General Manager

INTOWN SUITES•Houston, TX

5d•Onsite

About The Position

The Floating General Manager operates an individual property during the temporary absence of its General Manager, including coverage for days off, vacations, and other absences. Assignments are made by the Regional Operations Manager. The role also involves short-term assignments across properties in the assigned market, such as local marketing, staff training, and quality-assurance improvements as directed by the Regional Operations Manager. The position supports property operations, staff development, guest service, sales, maintenance and safety follow-up, cost and inventory control, and financial performance. Travel to other properties in the market and to the bank is required approximately 90% of the time; overnight stays may be required.

Requirements

Valid driver’s license, current auto insurance, and a functioning automobile.
Ability to read, speak, write, and understand English for guest and staff interactions and administrative duties.
Ability to read, understand, and interpret reports and other internal hotel information.
Sufficient mathematical skills to prepare forecasts and reports; calculate room revenue, average rate, occupancy percentage, and labor costs; and count and balance a cash bank.
General computer proficiency.
Thorough knowledge of front office and related department operations, service standards and techniques, guest relations and etiquette, and upselling techniques.
Knowledge and ability to perform a variety of front office and related positions in response to business conditions.
Ability to communicate thoughts clearly and understandably.
Ability and flexibility to work long hours regularly and as business conditions demand.
Ability to manage multiple activities, often in stressful situations.
Ability to organize oneself, one’s work, and the efforts of others.
Ability to make effective judgments about front office operations and staff and solve guest and operational problems.
Minimum of 3 years of management experience; supervisory experience required. Experience requirements may vary based on company size, volume, and character.

Nice To Haves

High school diploma preferred but not required.
Education and experience equivalent to high school graduation, or another combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Responsibilities

Operate properties as needed in the absence of a General Manager.
Follow the General Manager Daily Flow when acting as a General Manager.
Develop expertise in the computer operating system.
Assist with recruiting General Managers and other property staff.
Train, develop, and support property staff.
Drive sales through sales calls and other local marketing as directed by the Regional Operations Manager.
Ensure and provide excellent guest service.
Identify and manage repair and maintenance issues.
Identify and follow up on life-safety and inspection issues.
Immediately notify the Regional Operations Manager of safety, security, or policy violations.
Notify the Regional Operations Manager of guest concerns.
Monitor competitors in markets as directed by the Regional Operations Manager.
Help meet budgets through effective cost and inventory control.
Help properties maximize financial performance.
Travel to other properties within the market and to the bank; overnight stays may be required.