Floating Community Director

Indigo Real Estate Services•Bellingham, WA

2d•Hybrid

About The Position

At Indigo Real Estate, we attribute much of our properties' successes to the strengths of our team members and we are seeking an experienced Community Director to work in the Seattle/Capitol Hill area who is passionate about customer service, and is driven to succeed. We are looking for a highly organized, energetic, self-starter who enjoys a fast-paced work environment and takes ownership in all aspects of their work. The successful candidate will possess outstanding customer service and sales talents, multitasking and problem-solving skills, and the ability to react with appropriate levels of discretion and urgency to situations or events that require quick response and superb communication. This candidate will be passionate about providing exceptional service and hospitality to consistently exceed customer expectations, finding great satisfaction in helping to create a sense of community. They will also demonstrate a strong sense of initiative, a collaborative work style, and a strong work ethic, taking pride in accurate data entry, accounting, compliance standards, reporting, and professional work products. This position may require weekend and holiday work. Physical aspects of the job include the ability to lift and carry up to 35 pounds, standing/walking for long periods of time, bending, kneeling, stooping, climbing, and balancing.

Requirements

Presently or recently employed with a property management company.
Minimum of 2 years of property management experience.
Ability to communicate effectively both verbally and in writing.
Ability to exercise quick and accurate judgment and maintain confidentiality
Effective conflict resolution and customer service skills
Ability to set priorities and multi-task with strong attention to detail.
Working knowledge of Yardi and RentCafe.

Nice To Haves

Ability to communicate effectively both verbally and in writing.
Experience with successfully managing more than one community.
Able to work well under pressure, is self-motivated, self-directed, and able to work with/without direct supervision.
Ability and willingness to travel to various property locations within the portfolio as needed to provide Community Director oversight.

Responsibilities

Serve as a floating Community Director responsible for planning, controlling, and directing the day-to-day operation of the property, and for maintaining effective and harmonious resident relations.
Demonstrate the ability to quickly adapt and effectively meet operational, financial, and compliance objectives at any assigned community.
Manage to meet corporate financial objectives and protect the value and integrity of the real estate, respective of all fair housing requirements and any applicable government agency standards.
Responsible for ensuring all compliance requirements of each assigned property are met.
This role includes, but is not limited to, personnel training and management, leasing, collections, resident services, maintenance oversight, budgeting, capital improvements, accurate reporting, and compliance with all applicable laws and company policies, regardless of assigned site.
Ensure adherence to safety policies and procedures.
Maintain accurate accounting for site-level revenue and expenses, including rent collection and timely submission of invoices and bids, across assigned communities.
Ensure consistent standards for weekly and monthly reporting, maintaining accurate resident files and affordable housing compliance, if applicable, at each assigned location.
Collaborate to support property marketing strategies consistent with established procedures across multiple communities.
Assist in coordination and updates to advertisements and listings, especially via third-party Independent Listing Services (ILS), for assigned properties.
Prepare materials for annual budgets and monitor cost center expenditures and forecasts, ensuring adherence to financial targets for each assigned property.