Floating Assistant Property Manager

Nevada HAND Inc•Las Vegas, NV

11d

About The Position

The Floating Assistant Property Manager provides support to a variety of properties and special projects, adapting to the needs of different communities. The role requires prioritizing and multitasking, creative problem-solving, initiative, and a diverse range of skills. The position assists the Property Manager with the day-to-day operations of multi-unit apartment properties serving families and/or seniors. Responsibilities include supporting fiscal performance, maintaining compliance with affordable housing programs such as LIHTC, HUD, and HOME, maintaining the physical integrity of properties, and collaborating with Resident Services. The role supports leasing and resident relations, rent collection, accounting, regulatory compliance, property maintenance, risk management, marketing, and required documentation. It also requires availability on-call 24/7 for fire, flood, and building-structure emergencies.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service position.
TCS or COS certification, or the ability to become certified within six months of employment.
Demonstrated competence with Microsoft Word, Excel, and Outlook.
Ability to read, write, and speak English.
Excellent oral and written communication skills.
Strong interpersonal and customer service skills.
Ability to multitask in a fast-paced environment.
Ability to meet the stated physical requirements, including walking the property, frequent bending, kneeling, reaching, and handling, and lifting or transporting files weighing up to 20 pounds.

Nice To Haves

Property management or leasing experience.
LIHTC or HUD experience.
Experience with property management software such as Yardi.
Bilingual English/Spanish ability.

Responsibilities

Follow the On-Site Operations Manual and provide clerical and phone support.
Provide professional customer service and maintain positive relationships with residents, vendors, coworkers, owners, and the community.
Respond to resident complaints, resolve issues where appropriate, and refer pertinent matters to the Property Manager.
Show apartments, pre-qualify applicants, lease units, and coordinate resident move-ins and move-outs.
Monitor market conditions, trends, and product knowledge in the community and competing communities.
Monitor rent collection and reconciliation, prepare and distribute delinquency reports, and follow landlord-tenant statutes.
Assist with move-out statements and ensure they are timely, accurate, and compliant with state law and company standards.
Maintain a move-in calendar and ensure apartments are inspected and meet standards before move-in.
Assist with preparing and delivering legal and formal notices, including late notices, change-in-term notices, and lease violations.
Prepare and forward paperwork for evictions and other legal proceedings; process evictions in compliance with applicable requirements and Property Manager direction.
Assist with accounting pre-close and month-end reports, and process invoices for payment.
Obtain required program certifications and maintain current knowledge of compliance requirements, including Fair Housing, HUD, LIHTC, and NHD.
Complete annual and interim recertifications accurately and on schedule.
Assist with preparation for and completion of Nevada Housing Division and other property inspections.
Maintain property files in accordance with regulatory guidelines and company policies and procedures.
Walk the property weekly to monitor curb appeal and report lease violations and findings to the Property Manager.
Initiate maintenance work orders, monitor completion, and assist with efficient vacant-unit turnover.
Protect the security and confidentiality of resident and company files and documents.
Work with staff to identify and remediate safety hazards; complete incident reports within 24 hours and report employee accidents or injuries promptly to the Property Manager and HR.
Orient new residents to the property, policies, and procedures; enforce leases and house rules; and maintain established property business hours.
Collaborate with Resident Services and participate in bi-monthly Property Team Meetings and daily check-in meetings with Resident Services staff.
Market units according to the approved marketing plan and enter relevant transactions into site software promptly.
Follow waiting-list guidelines, screen applicants, review applications and leases for accuracy, obtain required documentation, and complete certifications.
Remain available on-call 24/7 for fire, flood, and building-structure emergencies.
Perform other duties necessary for the operation and coordinate work with staff in the department and other departments.