Floater

Planet Fitness - TG3E/CM3 • Issaquah, WA

7d • Onsite

About The Position

The Floater/Member Services Representative is a per diem, as-needed position with no guaranteed schedule and a minimum requirement of 16 hours of work per month. This onsite role is the first point of contact for members and guests and provides customer service, membership support, front desk operations, and facility upkeep. The representative helps create a friendly, clean, and comfortable “Judgement Free Zone®” by responding promptly and professionally, supporting membership transactions, and following club policies and procedures.

The position is based at FG Fitness Englewood LLC in Englewood, Ohio. It is part-time and has a day shift. The work takes place indoors, with exposure to noise, dust, cleaning chemicals, and gym equipment. Physical activities include prolonged standing and walking, frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movements, and lifting up to 50 pounds. The employee must be able to perform CPR, operate equipment as needed, and communicate in person and by phone. Normal vision and hearing, with or without correction, are required.

Planet Fitness describes the opportunity as a way to help create a healthier Planet and work alongside a team of talented professionals. Employees at franchise locations are employed by the franchisee, not PFHQ.

Requirements

• Must be at least 18 years old.
• Must be able to work onsite; the position is not remote.
• Upbeat, professional, and positive attitude and strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions-oriented in interactions with members and employees.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED certification within required timeframes.
• Obtain Tanning Certification within company-required timeframes.
• Must submit to a National Sex Offender Registry search.
• Able to perform the stated physical duties, including lifting up to 50 pounds, and able to communicate verbally in person and by phone.
• For Utah locations, must participate in E-Verify.

Nice To Haves

• High school diploma or equivalent.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Responsibilities

• Greet members, prospective members, and guests in a friendly and professional manner, and provide outstanding customer service.
• Respond promptly and courteously to member questions and concerns, and assist with account inquiries, changes, and billing questions.
• Explain Planet Fitness memberships, amenities, current specials, and upgrades; assist prospective members with tours and sign-ups; and work toward membership and customer service goals.
• Check members in using the club’s POS system; answer phones; accurately process memberships, cancellations, and payments; and follow assigned opening and closing procedures.
• Notify the Assistant Manager or General Manager when member issues arise.
• Perform assigned cleaning duties throughout the shift and help maintain restrooms, locker rooms, workout areas, and the rest of the facility.
• Return weights to the appropriate rack areas, regularly walk the floor to keep the club clean, organized, and safe, and refill cleaning stations and supplies as needed.
• Obtain and maintain CPR/AED certification and obtain Tanning Certification within company-required timeframes.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• Free Black Card Membership.
• 401(k) and Roth retirement savings plans.
• Healthcare and dependent care flexible spending accounts.
• Short-term disability, long-term disability, term life insurance, and other benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed