Floater

Planet Fitness - TG3E/CM3 • Warren, OH

23h • Onsite

About The Position

The Floater/Member Services Representative is a per-diem, as-needed, part-time position with no guaranteed schedule and a minimum requirement of 16 hours per month. The role is the first point of contact for members and guests, providing customer service, handling membership inquiries and transactions, and helping maintain a clean, comfortable, and welcoming “Judgement Free Zone®.” The representative supports a positive member experience through friendly, professional interactions and knowledge of club culture, policies, and procedures.

The position is performed onsite at FG Fitness Warren LLC in Warren, Ohio. It includes front-desk operations, membership support, and cleaning duties. The role requires working a weekend shift. Physical duties may include prolonged standing and walking, frequent bending and other movements, and lifting up to 50 pounds. The indoor environment may involve noise, dust, cleaning chemicals, and gym equipment.

Requirements

• Must be at least 18 years of age.
• Must be able to work onsite; the position is not remote.
• Upbeat, professional, positive attitude and strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions-oriented in interactions with members and employees.
• Commitment to cleanliness and a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED certification within required timeframes.
• Obtain tanning certification within company-required timeframes.
• Submit to a National Sex Offender Registry search.
• Ability to perform CPR and operate equipment as needed.
• Ability to verbally communicate in person and by phone to exchange information.
• Normal vision and hearing, with or without correction.

Nice To Haves

• High school diploma or equivalent.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Responsibilities

• Greet members, prospective members, and guests in a friendly and professional manner.
• Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
• Assist members with account inquiries, account changes, and billing questions.
• Provide information about memberships and amenities, assist potential members with tours and sign-ups, and explain current specials and upgrades.
• Meet or exceed membership and customer service goals.
• Check members into the club using its point-of-sale system and answer phones professionally and efficiently.
• Accurately process new memberships, cancellations, and payments.
• Follow assigned opening and closing procedures.
• Inform the Assistant Manager or General Manager when issues arise.
• Perform assigned cleaning duties and help keep restrooms, locker rooms, workout areas, and the overall club clean and neat.
• Return weights to their appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Free Black Card membership.
• 401(k) and Roth retirement savings plans.
• Healthcare and dependent care flexible spending accounts.
• Short-term disability, long-term disability, term life insurance, and other benefits.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed