Floater

Planet Fitness - TG3E/CM3 • Salt Lake City, UT

8d • $13 - $0 • Onsite

About The Position

The Floater/Member Services Representative is an onsite, per diem, as-needed role with no guaranteed schedule and a minimum requirement of 16 hours of work per month. The representative serves as the first point of contact for members and guests, providing customer service, handling membership inquiries and transactions, and helping maintain a clean, comfortable, and friendly club environment. The role supports a positive member experience through professional interactions and knowledge of club culture, policies, and procedures.

The position is based at CM3 City Center LLC in Salt Lake City, Utah. It is part-time, with a day shift and an hourly pay rate of $13.00. The working environment is indoors and may include exposure to noise, dust, cleaning chemicals, and gym equipment. Physical activities include extended standing and walking, frequent bending and other movements, and lifting up to 50 pounds.

Requirements

• Must be at least 18 years old.
• Must be able to work onsite; the position is not remote.
• Upbeat, professional, and positive attitude, with a strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions-oriented in interactions with members and employees.
• Commitment to cleanliness and a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED certification within required timeframes.
• Obtain tanning certification within company-required timeframes.
• Submit to a National Sex Offender Registry search.
• Employees at Utah locations must participate in E-Verify.
• Ability to meet the physical demands described, including prolonged standing and walking, frequent movements such as bending and kneeling, and lifting up to 50 pounds.
• Ability to perform CPR, operate equipment as needed, and communicate verbally in person or by phone.
• Normal vision and hearing, with or without correction.

Nice To Haves

• High school diploma or equivalent.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Responsibilities

• Greet members, prospective members, and guests in a friendly and professional manner and provide outstanding customer service.
• Respond promptly and courteously to member questions and concerns; assist with account inquiries, changes, and billing questions.
• Provide information about memberships and amenities, conduct tours, assist with sign-ups, and explain membership specials and upgrades.
• Work toward or meet membership and customer service goals.
• Check members into the system using the club’s POS system; answer phones; and accurately process memberships, cancellations, and payments.
• Follow opening and closing procedures as assigned.
• Inform the Assistant Manager or General Manager when issues arise.
• Perform assigned cleaning duties throughout the shift and help maintain clean restrooms, locker rooms, workout areas, and other facility spaces.
• Return weights to the appropriate rack area and regularly walk the floor to keep the club clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Free Black Card membership.
• 401(k) and Roth retirement savings plans.
• Healthcare and dependent care flexible spending accounts.
• Short-term disability, long-term disability, term life insurance, and other benefits.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed