Floater

RCB Bank•Oklahoma City Region, OK

4d•Hybrid

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

Minimum one (1) year of proven customer service experience
Cash handling experience
Previous experience in banking and knowledge of banking processes
High school diploma or GED
Successful completion of teller and CSR essentials training programs after hire
Must be able to perform job functions with general supervision and work effectively as a member of a team and independently.
Must be capable of working harmoniously with diverse personalities of co-workers, staff and customers.
Requires regular and reliable attendance and the ability to work varying hours.

Nice To Haves

A desire to learn bank products and services to assist customers.
Strong organization, clerical, and process skills with the ability to manage multiple tasks effectively.
Understanding of basic fraud indicators and commitment to proper escalation procedures.
Ability to follow detailed procedures and maintain accuracy in changing environments.
Care about your community and have a desire to be involved.
Previous experience as a floater
Understanding of time accounts and IRAs

Responsibilities

Provide excellent customer service while accurately and efficiently processing teller and new accounts transactions in accordance with RCB Bank policies and procedures and within regulatory requirements.
Support branches across a specified region by filling staffing gaps and assisting locations experiencing increased transaction volume or temporary staff shortages.
Uphold consistent customer service standards, maintain strong fraud-prevention awareness, and promote products and services that enhance the customer’s banking experience, regardless of assigned branch.
Help safeguard Bank assets by following established fraud-prevention, cash-handling, and security procedures.
Provide Teller and CSR support at various branches based on staffing needs, adapting quickly to different branch environments, staffing structures, and operational workflows.
Examine cash, checks, and other supporting documents to verify authenticity, identify potential fraud or suspicious activity, and to protect the Bank from financial/reputational loss; follow established escalation procedures when encountering unusual or irregular transactions.
Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
Professionally assist customers with concerns and/or questions that may be discussed during the transaction and refer to Supervisor or other departments as needed.
Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
Ensure compliance with fraud-mitigation practices.
Balance drawer at the end of shift and report any outages to supervisor.