Floater

RCB Bank•Winfield, KS

3d•Hybrid

About The Position

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

Minimum one (1) year of proven customer service experience
Cash handling experience
Previous experience in banking and knowledge of banking processes
High school diploma or GED
Successful completion of teller and CSR essentials training programs after hire

Nice To Haves

Previous experience as a floater
Understanding of time accounts and IRAs

Responsibilities

Provide Teller and CSR support at various branches based on staffing needs, adapting quickly to different branch environments, staffing structures, and operational workflows.
Examine cash, checks, and other supporting documents to verify authenticity, identify potential fraud or suspicious activity, and to protect the Bank from financial/reputational loss; follow established escalation procedures when encountering unusual or irregular transactions.
Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
Professionally assist customers with concerns and/or questions that may be discussed during the transaction and refer to Supervisor or other departments as needed.
Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
Ensure compliance with fraud-mitigation practices
Balance drawer at the end of shift and report any outages to supervisor.