FLOATER

Planet Fitness - TG3E/CM3 • Ontario, OH

1d • Onsite

About The Position

The Floater/Member Services Representative is a per-diem, as-needed position with no guaranteed schedule and a minimum requirement of 16 hours per month. This onsite role serves as the first point of contact for members and guests, providing customer service, handling membership inquiries and transactions, and helping maintain a clean, comfortable, and welcoming club environment. The role supports a positive member experience through friendly and professional interactions, prompt assistance, and knowledge of club culture, policies, and procedures.

Requirements

• Must be at least 18 years old.
• Must be able to work onsite; the position is not remote.
• Upbeat, professional, positive attitude and strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions-oriented in interactions with members and employees.
• Commitment to cleanliness and a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED certification within required timeframes.
• Obtain tanning certification within company-required timeframes.
• Submit to a National Sex Offender Registry search.
• For Utah locations, participate in E-Verify.
• Ability to meet the physical demands described, including prolonged standing and walking; frequent bending, kneeling, climbing, reaching, twisting, and repetitive hand movement; lifting up to 50 pounds; and performing CPR and operating equipment as needed.

Nice To Haves

• High school diploma or equivalent.
• Prior experience working in a fitness club setting.
• Basic understanding of cleaning chemicals and safety standards.

Responsibilities

• Greet members, prospective members, and guests in a friendly, professional manner and provide outstanding customer service.
• Respond promptly and courteously to member questions and concerns, assist with account changes and billing inquiries, and escalate issues to an Assistant Manager or General Manager when needed.
• Explain memberships, amenities, specials, and upgrades; assist prospective members with tours and sign-ups; and work toward membership and customer service goals.
• Check members into the club using the POS system, answer phones, process memberships, cancellations, and payments, and follow assigned opening and closing procedures.
• Perform assigned cleaning duties and help keep restrooms, locker rooms, workout areas, and other facility spaces clean, organized, and safe.
• Return weights to their designated racks, walk the floor regularly, and replenish cleaning stations and supplies as needed.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• Free Black Card membership.
• 401(k) and Roth retirement savings plans.
• Healthcare and dependent care flexible spending accounts.
• Short-term disability, long-term disability, term life insurance, and other benefits.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed