Floater Valet Attendant, Full Time $23/hr + Tips (Bay Area, CA)

ALL ABOUT PARKING INC•San Mateo, CA

35d•$23 - $23•Onsite

About The Position

The Floater Valet Attendant provides client-facing support for valet parking, electric vehicle (EV) management, and driving operations. Duties include greeting customers, parking, retrieving, and delivering vehicles, answering questions professionally, and transporting employees and guests to designated areas. The role may also involve providing parking directions, assisting with traffic control, conducting key audits, and completing and distributing reports. The attendant helps maintain station operations, keeps logs and the work environment orderly, manages customer needs and difficult situations tactfully, and operates vehicles and EV charging stations safely. The position requires flexibility to work at different times and locations, including during peak periods, to cover vacant shifts, and in emergency situations. Employees must comply with company policies, maintain a professional appearance, and provide courteous service. All employees are subject to successful completion of a background check.

Requirements

Must be at least 19 years of age.
Must have at least 3 years of driving experience.
Must possess a valid driver's license with no accidents or 2-point driving infractions in the last 5 years.
Must be fluent in English with excellent verbal and written communication skills.
Must be punctual, have a good attendance record, and have reliable transportation to work.
Must possess a cell phone and email account.
Must be able to communicate positively with coworkers, customers, and vendors; work effectively independently and as part of a team; and resolve customer issues.
Must be able to multitask in a fast-paced environment, report data, and perform other duties with minimal direction.
Must be able to add, subtract, multiply, and divide.
Must be able to accommodate a flexible work schedule, including different times and locations.

Nice To Haves

High school diploma or equivalent preferred.
Some customer service or public relations experience, or an equivalent combination of education and experience.
Enthusiasm for delivering exceptional customer service.

Responsibilities

Comply with company policies and procedures and assist in maintaining station operations.
Update valet and EV charging logs and maintain a clean, orderly work environment, including relieving car backlogs.
Greet incoming customers and provide outdoor concierge and customer service as requested.
Anticipate and facilitate customer needs, including retrieving cars, opening doors, assisting with wheelchairs and luggage, holding umbrellas, giving directions, and directing traffic.
Tactfully manage difficult or emotional customer situations.
Safely park, retrieve, and deliver customer vehicles and manage EV charging stations.
Operate customer and company vehicles in accordance with traffic regulations, applicable laws, and company policies.
Perform hourly and daily key audits, including key transfers to customers and clients as directed.
Manage cash, valet tickets, ticketless technology systems, keys, and equipment in accordance with company policy.
Complete hourly and daily activity logs using the Employee Portal or phone when available.
Safely operate, ride, rebalance, and secure bicycles for customers.
Maintain a professional appearance and courteous demeanor, show respect for cultural differences, and promote a harassment-free environment.
Maintain working knowledge of account-specific details.
Remain flexible to cover peak-volume periods, vacant shifts, emergency situations, and different work times and locations.
Maintain EV and vehicle-driving operations, recommend procedures to improve efficiency and charging throughput, and provide hands-on EV training as needed.
Perform other duties and responsibilities as assigned.