Float Universal Banker

Hancock Whitney Bank•Crestview, FL

About The Position

A Universal Banker acquires, manages, and retains meaningful client relationships through a consultative sales and service approach, proactively identifying and fulfilling clients’ financial needs. The role meets with clients and prospects in person and by phone, offers tailored product solutions, educates clients about self-service and digital banking options, refers clients to specialized business partners, resolves client problems, and processes routine and complex financial center transactions. The banker also supports lobby management, develops sales opportunities and appointment pipelines, builds relationships through community partnerships, and contributes to the financial center’s risk management and operational safety. Duties may vary based on the financial center’s needs.

Requirements

High school diploma or GED required.
At least 1 year of sales and client service experience in a professional environment; prior banking experience highly preferred, or a bachelor’s degree with cash handling and customer service experience in retail or a financial institution.
Proven ability to form and expand client relationships.
Ability to learn and navigate multiple banking systems and applications and use search tools to find information.
NMLS registration under the SAFE Act of 2008; employment is contingent on meeting initial and ongoing registration requirements, including acceptable background investigation results.
Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
Ability to learn products, services, and procedures quickly and accurately.
Comfort educating others on technology.
Professional, thorough, organized, and strong follow-up skills.
Ability to work effectively in a team and collaborate proactively to serve clients.
Ability to understand and follow policies, procedures, and regulatory requirements.
Ability to work financial center hours, including weekends and some evenings.
Ability to travel if required to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to operate related equipment needed to perform essential job functions.
Ability to lift, move, or carry approximately 10 pounds if required to perform essential job functions, subject to accommodation where applicable.

Nice To Haves

Bachelor’s degree preferred.
Prior banking experience highly preferred.

Responsibilities

Meet with existing clients and prospects in person and by phone to build relationships, identify financial needs, and tailor product solutions; interactions may include financial center meetings, outbound calls, business visits, and educational seminars.
Educate clients about alternate delivery channels and self-service options, including mobile, online, and ATM services.
Refer clients to business partners who can assist with specialized financial needs.
Use product and procedural knowledge to resolve client problems efficiently and appropriately.
Process routine and complex financial center transactions, including deposits, withdrawals, and loan payments.
Conduct client and prospect management activities and drive consultative sales conversations and financial needs assessments.
Identify sales opportunities and build a pipeline of appointments to meet assigned sales goals.
Use ecosystem partnerships and community centers of influence to acquire, expand, and retain client relationships.
Manage lobby traffic by greeting, engaging, and directing clients.
Perform duties according to the needs of the financial center.
Support the Bank’s risk management culture, make sound decisions, and help ensure operational and financial safety and soundness.
Maintain awareness of the environment, situation, and client, and use Lobby Management to manage client interactions and risk.