Float Senior Universal Banker

Baycoast Bank•Cranston, RI

19h

About The Position

The Float Senior Universal Banker works under the direction of the Branch Manager as part of a branch-based team, providing high-quality customer service and banking products and services to new and existing customers. The role engages customers to understand their needs, offer financial solutions and advice, resolve issues, open accounts, process transactions, and respond to inquiries or refer customers to appropriate personnel. Depending on branch needs, the position may also involve opening or closing the branch in the absence of a manager, assistant manager, or supervisor.

Requirements

High school education; some college preferred.
At least 4 months of sales or customer service experience in a retail environment.
Previous banking and/or cash-handling experience.
Self-motivation and demonstrated aptitude and desire for sales achievement.
Decision-making ability and well-developed interpersonal skills, including a positive and helpful attitude.
Ability to sit, talk, hear, lift up to 50 pounds, and carry coin bags.
May be required to work evenings and/or weekends, attend remote meetings, and travel.

Nice To Haves

Some college education.

Responsibilities

Present a professional, friendly, and helpful appearance in customer interactions and deliver service in accordance with the Bank’s customer service and problem-resolution standards.
Process customer transactions accurately and efficiently, resolve customer issues, and initiate contact to check customer satisfaction.
Identify customer needs and recommend relevant bank products and services, including opportunities for referrals to other bank areas and affiliated financial services.
Use Salesforce to track tasks, leads, and opportunities, and use the Solutions referral process to support accurate tracking and recognition.
Guide customers in using electronic products and services and develop existing customer and prospect relationships.
Promote Merchant Services and Elan credit card products and participate in bank-sponsored marketing initiatives, sales meetings, training programs, campaigns, and contests.
Open deposit accounts, take loan applications, solve problems, and provide solutions as part of the office customer service team.
Perform teller transactions and other duties as needed, maintaining expected transaction volume, accuracy, organization, productivity, and teller difference limits.
Prepare documents accurately and completely and respond to internal inquiries.
Place stop payments; sell money orders and bank checks; sign bank checks; approve certain checks for encashment; and override transactions in accordance with procedures.
Balance daily work, assist with end-of-day branch proof, maintain equipment supplies, image or scan checks and bonds, and prove and process night deposits and subject-to-verification bags.
Process bond redemptions, assist with ITM/ATM proving, issue and maintain debit/ATM cards through Card @ Once, and assist with safe deposit box functions.
Process wire transfer requests, accurately complete loan applications, and use Currency Exchange International to order and deposit foreign currency as needed.
Support other departments, including ITM, Loan Servicing, and Deposit Operations, as cross-trained.
Open or close the branch in the absence of the Manager, Assistant Manager, or Supervisor, following operational and security procedures.
Follow bank policies and procedures, protect confidential customer information, maintain an organized work area, and attend required training and meetings.
Maintain a current Nationwide Multistate Licensing System registration if applicable and perform additional duties as requested.