Float Receptionist

OneOncology•Huntsville, AL

1d•Onsite

About The Position

Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Requirements

Must have a high school diploma or GED.
Must have basic computer skills.
Must be able to identify and resolve problems in the timely manner; gather and analyze information skillfully.
Must be able to multi-task and have commitment to excellence in patient care.
Must be able to manage difficult or emotional situations; respond to requests for service and assistance.
Must maintain confidentiality and be familiar with the HIPAA laws.
Must be able to follow policies and procedures, complete administrative tasks correctly and on time.
Must approach others in a tactful manner; react well under pressure.
Must be dependable and punctual.
Working knowledge of OncoEMR

Nice To Haves

Previous experience in healthcare setting preferred.

Responsibilities

Greet all patients and visitors to CCI; alert appropriate personnel to any visitors or patients that are in lobby.
Ensure paperwork and orders are complete and accurate prior to giving to the modalities.
Sign off on Laboratory Specimen Collection records. This will include recognizing Inhouse and reference labs.
Operate office equipment appropriately to transmit information or documents as needed, using computer, mail, or facsimile machine.
Provide relevant company information to patients such as location of departments, offices or services provided.
Answer telephones; provide patients with answers to their non-clinical questions, and direct clinical questions to appropriate staff.
Interface with CCI personnel, physicians’ offices, and hospitals.
Maintain clean and orderly lobby throughout course of the day.
Maintain patient account information by confirming insurance coverage and collecting any necessary copays.
Ability to be at work regularly and on time required.
Provides coverage and support at multiple CCI locations as assigned.
Other duties as assigned.
Correctly verifies patient with appropriate record in EMR as outlined in SOP.
Identifies correct collection method and destination of labs tests.
Answer multi-line phone system and direct calls to appropriate personnel.
Properly routes patients to the correct location once completed in the laboratory.
Consult supervisor or lab techs regarding any technical questions.
Issue necessary lab collection kits for stool or urine and receive patient specimens that are brought to the lab.
Participate in continuous improvement activities.
Examine existing processes/procedures, and look for ways to improve them.
Other administrative duties as required.
Follow institution’s safety procedures, as well as following all regulatory standards.
Must be able to prioritize and manage tasks in a timely and effective manner.
Excellent interpersonal skills are necessary.
Must demonstrate satisfactory verbal and written communication.
Maintain positive working relationship with fellow staff and clinic personnel.
Must be able to interact well with patients, employees, physicians, and management.
Answer questions from patients, physicians, and nursing staff regarding clinical laboratory.