Urgent Care Receptionist - Float

Cape Cod Healthcare•Hyannis, MA

About The Position

This role provides secretarial and clerical support in an efficient, timely, and professional manner. The receptionist will greet patients, collect copays, and manage patient registration, including obtaining demographic and insurance information. Key responsibilities include answering phones promptly, directing calls, taking messages, and obtaining necessary consents. The position also involves managing patient records, including retrieving and filing documents, scanning information, and coordinating with medical records and billing departments. The receptionist must be able to assist physicians with provider and patient communications and adapt to changing demands to ensure patient needs are met. A strong commitment to service excellence, embodying MACC's CARES values (compassion, accountability, respect, excellence, and service), is expected.

Requirements

Strong communication and interpersonal skills required.
Experience of current office technology, proficient in computer office application.

Nice To Haves

Experience in an office setting with at least 1 year experience preferred.
Medical Terminology knowledge preferred.

Responsibilities

Provide secretarial/clerical coverage in an efficient, timely and professional manner.
Review payment policies and collect copay at time of service.
Greet patients, obtain demographic and insurance information, and register patients into the system.
Answer telephone in less than four rings, direct calls to appropriate persons, and take accurate messages.
Obtain legally acceptable general consents to bill third parties.
Secure copies of valid insurance cards and photo identification cards.
Open and distribute mail.
Fax prescriptions to pharmacy for patients as needed.
Refer to Medical Records any patients, outside agencies and physicians looking to obtain copies of medical records.
Assist physician in contacting CCHC on call providers or a patient’s primary care physician.
Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc.
Pull charts for telephone messages as needed.
Scan documents into patients’ charts as needed.
Refer to billing those patients unable to pay and/or have questions regarding billing.
Distribute charts to secretary, nurse or physician as needed.
Perform all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.
Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors and other personnel within and outside the practice.
Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.
Perform other essential work related duties as requested/directed.
Consistently provide service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.