WIC Receptionist/CNE Float

ADELANTE HEALTHCARE INC•Avondale, AZ

9d•Hybrid

About The Position

The WIC Receptionist/ Community Nutrition Educator Float is responsible for greeting and supporting client services regarding WIC policies and procedures. This role involves answering and routing all incoming calls for clinics, certifying and pre-certifying clients for the Special Supplemental Nutrition Program for Women, Infant and Children (WIC), and counseling clients about the WIC program and determining their needs. The position also facilitates other nutrition-related programs and coordinates with stakeholders. Every Adelante Healthcare employee is expected to strive for maximum performance and contribution, demonstrating a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence, adhering to the company's core values of Compassion, Excellence, Integrity, Learning, Respect, and Sustainability.

Requirements

High School Diploma or GED from an accredited institution
Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
Professional customer service
Scheduling appointments/ managing walk-in clients
Working knowledge of current Microsoft Office applications and relevant program-related applications
Competency in working with people of various cultures
Evidence of reliable transportation
Ability to maintain confidentiality
Prioritization and multi-task skills are required

Nice To Haves

Bilingual English and Spanish strongly preferred

Responsibilities

Answer calls, take messages, and direct calls appropriately.
Demonstrate efficient use of the HANDs System to schedule and reschedule appointments, enroll clients, and obtain income documentation.
Order office supplies for the WIC Program as requested.
Manage a wide range of administrative tasks and projects.
Responsible for the organization and appearance of several areas throughout the office.
Conduct health appraisals and nutritional assessment accurately; including height, weight, hemoglobin, dietary assessment and medical history, and record appropriately in the web-based WIC Hands software program.
Utilize critical thinking skills to determine specific nutrition counseling, lactation management and/or complications, and monitor progress.
Refer high risk clients to registered dietitian.
Complete required documentation to support eligibility or ineligibility for Special Supplemental Nutrition Program for Women, Infants, and Children (WIC).
Issue appropriate drafts and complete issuance, with all required documentation and signatures.
Provide appropriate education, counseling and referrals to clients and documentation of doing so.
Assume responsibility for routine office matters: see clients, phone, filing.
Manages basic customer service complaints before it escalates to the Regional Coordinator.
Travel to other sites as requested/needed.
Conduct hemoglobin testing as stated in ADHS policy and procedures.
Other duties as may be requested or assigned, including assisting the WIC Program Regional Coordinator and/or Site Leader with other projects.
Promote and participate in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system.
Maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements.