Float Fin Rep & Concierge

Hanscom Federal Credit Union•Littleton, MA

1d•Onsite

About The Position

Hanscom Federal Credit Union is hiring a full-time, permanent Float Financial Representative & Concierge for its Branch Network, based out of the Littleton Branch. The role provides member and visitor service, administrative support, authorized account and transaction processing, and backup support to branches. Travel to other HFCU locations may be required according to staffing and business needs. The position pays $24.65 to $30.82 per hour, with final compensation based on experience, skills, qualifications, and role requirements. The position is eligible for an incentive or bonus program and includes medical, dental, vision, FSA, 401(k), student loan paydown, and paid sick and vacation time benefits. HFCU also emphasizes career growth and development.

Requirements

At least one year of similar or related experience, including preparatory experience.
High school diploma or equivalent.
Ability to obtain and maintain registration as a Massachusetts Notary Public.
Ability to interact professionally with members, visitors, vendors, and employees; communicate clearly; maintain confidentiality; work independently; and collaborate effectively as part of a team.
Ability to bend, sit, and stand while performing primarily sedentary work with limited physical exertion and occasional lifting of up to 10 pounds.
Ability to operate routine office equipment and work on a computer for extended periods.
Ability to travel between locations and maintain regular, reliable, and timely attendance.

Nice To Haves

Current registration as a Massachusetts Notary Public.

Responsibilities

Provide high-quality service to members and visitors; greet members, vendors, and guests, respond to inquiries, maintain visitor logs, and issue visitor passes and fobs.
Perform clerical and administrative duties, including processing mail and packages and maintaining assigned records, files, and reports.
Perform account maintenance, check printing, account closings, payment postings, and other authorized transactions.
Provide backup branch support, including opening memberships, processing deposits, and scanning checks.
Serve as branch ATM custodian by replenishing cash, balancing the ATM, and coordinating technical support.
Comply with company policies and procedures and applicable legal and regulatory requirements.
Meet assigned sales goals by identifying referral opportunities and referring members to Financial Wellness Coaches.
Complete and maintain required Financial Wellness certification.
Perform other duties as assigned, including travel to other branch locations based on staffing and business needs.