Float CSR / Teller - Indianapolis IN - (Washington Village Area)

Fifth Third Bank • Indianapolis, IN

10d

About The Position

Fifth Third Bank is hiring a Float CSR / Teller to provide excellent customer service, support daily financial center operations, and identify customer needs for referrals to bankers and business partners. The role works collaboratively across different financial centers and is accountable for managing risk, following policies and procedures, and supporting positive customer experiences. Extensive cash handling and travel are part of the work.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• In-depth knowledge of retail policies and procedures to perform essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Flexibility in scheduling.
• Ability to work collaboratively in different financial centers.
• Adherence to dress code guidelines.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.

Responsibilities

• Listen to customers, understand their financial needs, and guide them to appropriate resources or business partners.
• Follow up on customer questions and find solutions to address issues.
• Communicate responsively and maintain clear correspondence.
• Keep customer business confidential and comply with the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities with the platform team to support efficient financial center operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Keep current on bank policies and financial center procedures, and share feedback with the RAM, Financial Center Manager, and Program Manager.
• Handle consumer and business customer problems professionally, escalating complex issues when appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services and use the appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED