Float Concierge Banker

Heritage Federal Credit Union • Newburgh, IN

8d • Hybrid

About The Position

Heritage Federal Credit Union is seeking a member-focused professional to join their team as a Float Concierge Banker. This position offers variety by supporting both their branch network and Virtual Banking Center. The ideal candidate enjoys working in different environments, interacting with members through multiple service channels, and adapting to changing business needs while delivering a high-quality experience every day. This role serves members in person and remotely while providing coverage across designated branch locations and virtual service channels.

Requirements

• High school diploma or GED equivalent.
• At least one year of experience in customer service, financial services, retail sales, or another member-facing environment.
• Ability to quickly adapt to different work locations and changing priorities.
• Strong communication, interpersonal and problem-solving skills.
• Self-directed work style with the ability to work independently.
• Ability to work at various branch locations as assigned.
• Availability on Fridays between 8:00 a.m. and 6:30 p.m and rotating Saturday availability from 8:30 a.m. to 12:30 p.m. are required.

Nice To Haves

• Previous call center, digital banking, or virtual customer service experience is a plus.

Responsibilities

• Deliver professional member service through face-to-face interactions, video banking, telephone, and digital chat platforms.
• Assist members with everyday account maintenance and service requests.
• Open memberships and help members understand available products and services.
• Process transactions and service requests, including stop payments, check orders, account updates, and wire transfers.
• Support operations in multiple branch locations based on staffing and business demands.
• Utilize Interactive Teller Machine (ITM) technology to provide efficient member assistance.
• Identify opportunities to connect members with additional financial solutions and refer them to specialized banking staff when appropriate.
• Stay current on credit union products, procedures, compliance requirements, and service standards.
• Contribute to a positive member experience.

Benefits

• Recognized by American Banker as one of the Best Credit Unions to Work For

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED