Flight Support Specialist

Alerion Aviation•West Palm Beach, FL

About The Position

The Flight Services Specialist is a primary point of contact for Alerion’s high-net-worth clientele and oversees daily flight operations. The role provides concierge-level service throughout the trip lifecycle, from initial planning and pre-flight coordination through flight completion, while ensuring trips are executed safely, efficiently, and in accordance with company and regulatory requirements. The specialist anticipates client needs, coordinates complex domestic and international travel, monitors flight operations in real time, and proactively identifies and resolves issues that could affect clients or flights. The role works closely with clients, crew, maintenance, flight operations, scheduling, and external partners to advocate for clients while upholding standards of safety, service, professionalism, and discretion.

Requirements

At least 2 years of experience in aviation operations, flight operations, ground operations, trip planning, crew scheduling, aircraft scheduling, account management, or high-touch customer service; equivalent experience may be considered.
Strong understanding of aviation operations, trip planning, and coordination of aircraft, crew, and ground services.
Ability to handle confidential and sensitive information with discretion and professionalism.
Exceptional organizational and multitasking skills, with demonstrated attention to detail and accuracy.
Ability to independently prioritize and manage multiple time-sensitive tasks in a high-volume, fast-paced environment.
Demonstrated sound judgment, problem-solving ability, and composure during unexpected or stressful situations.
Excellent verbal and written communication skills and ability to interact effectively at all organizational levels.
Ability to build and maintain effective relationships with clients, internal stakeholders, vendors, and external partners.
Strong service orientation and a proactive, solution-focused approach.
Technological proficiency and ability to learn new systems and processes quickly.
Ability to work independently with minimal supervision while maintaining accuracy, organization, and accountability.

Nice To Haves

Bachelor’s degree, or equivalent combination of education and relevant experience.
Experience supporting HNW/VIP clients or providing concierge-level service.
Knowledge of flight planning and scheduling tools such as ForeFlight, FltPlan.com, AIRINC, Avianis, and Jetinsight.

Responsibilities

Serve as a point of contact for clients, providing personalized, professional, and proactive service throughout the trip lifecycle.
Protect confidential client and company information and exercise sound judgment and discretion.
Understand client preferences, requirements, and travel profiles and recommend suitable options.
Plan and coordinate domestic and international trips, including trip times, airports, FBOs, catering, ground transportation, permits, and required documentation.
Maintain accurate client travel profiles and make relevant information available to appropriate teams.
Monitor and coordinate onboard services and client requests.
Communicate proactively about flight status, delays, cancellations, weather, operational changes, and other trip impacts.
Identify potential issues early and take appropriate action to minimize disruption.
Respond to high volumes of email and other client communications accurately and promptly, using exceptional business etiquette.
Provide sales support, trip quoting, and sourcing assistance when needed.
Balance client expectations with operational, safety, regulatory, and company requirements.
Oversee company flights each day throughout pre-flight planning, departure, en route operations, and flight completion.
Confirm before departure that crew, aircraft, handling, fuel, catering, ground transportation, and other operational requirements are in place.
Monitor flight movements and identify, communicate, and escalate actual or potential issues.
Monitor weather, aircraft performance, Air Traffic Control restrictions, maintenance issues, airport conditions, and other operational factors for possible impacts.
Coordinate ground handling, deicing, fuel, hangar arrangements, landing and departure slots, and landing or overflight permits before departure.
Determine airport suitability and provide operational risk assessments.
Communicate aircraft movements and operational information to handlers, airports, authorities, and other relevant parties as required.
Ensure operational records and documentation are captured and provided to appropriate parties.
Update and run TSA/NFL requirements through Avianis as applicable.
Capture, log, and verify crew duty information and fatigue risk scores, escalating elevated risks to Safety and Flight Operations leadership.
Provide timely support during irregular operations, remaining calm, decisive, and professional in stressful situations.
Support Crew Scheduling with crew rotation logistics as needed.
Collaborate with crew, maintenance, operations, scheduling, and other internal teams to execute flights safely and efficiently.
Participate in special projects and perform additional duties as assigned by Flight Service Leadership.