Flight Service Specialist
About The Position
The Flight Service Specialist coordinates hotel, ground transportation, and catering arrangements for pilots. The role responds to day-of-operations schedule changes and travel disruptions, secures and confirms reservations with hotels and transportation providers, and monitors operational queues to help prevent service failures. The specialist communicates with pilots, vendors, and internal operations teams; uses FedEx proprietary systems to manage travel and lodging logistics; and supports the Flight Service Desk team with administrative and operational tasks. As training and experience progress, the position may also handle pilot phone calls. This is a contract role based fully onsite in Memphis, Tennessee. The pay range is $21.00–$21.50 per hour. The role is anticipated to close on October 2, 2026.
Requirements
- High school diploma required.
- Prior experience working in travel coordination, airline operations, hospitality, corporate travel, or crew scheduling support.
- Experience using Microsoft Office applications and performing data entry; 60% of the job is on a computer.
- Excellent written and oral communication skills.
- Team-oriented mindset.
- Detail-oriented and highly organized.
Responsibilities
- Coordinate hotel, ground transportation, and catering arrangements for pilots.
- Respond to day-of-operations schedule changes and travel disruptions.
- Contact hotels and transportation providers to secure and confirm reservations.
- Monitor operational queues and assist in preventing service failures.
- Communicate with pilots, vendors, and internal operations teams.
- Use FedEx proprietary systems to manage travel and lodging logistics.
- Support the Flight Service Desk team with administrative and operational tasks.
- Potentially handle pilot phone calls as training and experience progress.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Education Level
High school or GED
