Flight and Experience Coordinator
About The Position
The Flight Operations & Experience Coordinator (OPEX) handles day-to-day execution and client experience for private charter flights after booking. The role coordinates flight operations, client communications, and service delivery, working with internal sales teams and aircraft operators to support reliable flight execution and a premium travel experience. It requires close attention to detail, proactive problem-solving, clear communication, and the ability to manage multiple active trips in a fast-paced environment while remaining calm under pressure. This is a full-time, in-office role based in Addison, Texas, or Hawthorne Airport in Los Angeles, with availability across multiple time zones according to flight activity. Surf On Demand is the private charter brokerage and private airline division of Surf Mobility. Its operations team supports high-volume, time-sensitive private aviation for retail charter clients across aircraft categories. The position involves monitoring flights and coordinating with operators; keeping clients informed; managing passenger and trip details; preparing itineraries; arranging catering, ground transportation, and other services; and supporting charter and sales teams. The coordinator also maintains accurate records in CRM and operational systems and may assist with aircraft sourcing and availability.
Requirements
- At least 1 year of experience in private aviation, flight operations, charter coordination, or high-touch travel services.
- Strong organizational skills and exceptional attention to detail.
- Professional communication skills with clients, operators, and internal teams.
- Ability to perform in a fast-paced, live-operations environment.
- Strong problem-solving skills and a customer-first mindset.
- Familiarity with charter operations, aircraft categories, and operator workflows.
- Experience using flight tracking tools and CRM systems.
- Valid driver’s license and reliable transportation.
- At least 18 years of age and authorized to work in the United States.
- Ability to read, write, and speak English effectively.
- Ability to work within a 24/7 operation, including holidays and weekends; weekends are required.
- Ability to pass a 10-year background check and pre-employment drug screen as required by company and/or airline regulations.
- Ability to use a computer and office equipment and demonstrate phone skills.
- Sufficient vision to safely perform essential functions in a normal office environment.
- Ability to communicate verbally, in writing, and electronically.
- Ability to access filing cabinets, drawers, and shelves of varying heights.
- Ability to move up to 25 pounds on an infrequent basis.
Responsibilities
- Monitor active flights and coordinate with aircraft operators throughout trip execution.
- Proactively identify and resolve delays, disruptions, and operational issues.
- Manage real-time changes to schedules, routing, and passenger details.
- Serve as the primary client contact after booking and communicate updates, changes, and operational details promptly and clearly.
- Deliver a consistent, high-touch customer experience aligned with premium aviation standards.
- Collect, verify, and manage passenger information, including names, weights, birthdates, luggage, pets, and special requests.
- Transmit complete and accurate passenger and trip details to operators.
- Prepare, finalize, and distribute detailed flight itineraries.
- Arrange and confirm in-flight catering, ground transportation, and special service requests.
- Coordinate with vendors to ensure service quality and timing.
- Support On-Demand Charter and Sales Teams with operational coordination and follow-up.
- Assist with aircraft sourcing and availability when required.
- Maintain accurate records in CRM and operational systems.
Benefits
- Competitive compensation package based on experience.
- Medical, dental, and vision insurance eligibility after 30 days of employment, effective on the first of the following month.
- Air ambulance coverage.
- Short-term disability coverage.
- Pet insurance.
- Health savings accounts.
- Company-paid life insurance.
- Company 401(k) plan.
- Paid time off earned at one day per month after completion of the probationary period.
- Paid holidays throughout the calendar year.
- My ID Travel program after completion of the probationary period, with travel privileges also available to immediate family members.
- Discounted standby flight tickets on company aircraft for employees and family members.
- Discounts on hotels and resorts.
- Reduced-rate car rentals.
- Discounted cruises.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
