Flight and Experience Coordinator

Southern Airways Corporation

10h • Onsite

About The Position

The Flight Operations & Experience Coordinator (OPEX) manages day-to-day execution and client experience for private charter flights after trips are booked. The role coordinates flight operations, client communications, and service delivery with internal sales teams and aircraft operators to support reliable execution and a premium travel experience. It requires strong attention to detail, clear communication, and the ability to manage multiple live trips in a fast-paced environment while remaining proactive and calm under pressure.

This is a full-time, hourly, in-office position based in Addison, Texas, or Hawthorne Airport in Los Angeles. Availability across multiple time zones is required based on flight activity, and the operation includes weekends and holidays.

Surf On Demand is the private charter brokerage and private airline division of Surf Mobility, a publicly traded aviation and mobility company. The team supports high-volume, time-sensitive private aviation operations for retail charter clients across aircraft categories.

Requirements

• At least 1 year of experience in private aviation, flight operations, charter coordination, or high-touch travel services.
• Strong organizational skills and exceptional attention to detail.
• Professional communication skills with clients, operators, and internal teams.
• Ability to perform in a fast-paced, live-operations environment.
• Strong problem-solving skills and a customer-first mindset.
• Familiarity with charter operations, aircraft categories, and operator workflows.
• Experience using flight tracking tools and CRM systems.
• Valid driver’s license and reliable transportation.
• At least 18 years of age and authorized to work in the United States.
• Ability to read, write, and speak English effectively.
• Ability to work within a 24/7 operation, including weekends and holidays; weekends are required.
• Ability to pass a 10-year background check and pre-employment drug screen as required by the company and/or airline regulations.
• Sufficient vision and ability to safely perform essential functions in a normal office environment.
• Ability to communicate verbally, in writing, and electronically; access filing cabinets, drawers, and shelves of varying heights; and move up to 25 pounds infrequently.

Responsibilities

• Monitor active flights and coordinate with aircraft operators throughout trip execution.
• Identify and resolve delays, disruptions, and other operational issues proactively.
• Manage real-time changes to schedules, routing, and passenger details.
• Serve as the primary client contact after booking and communicate flight updates, changes, and operational details promptly and clearly.
• Deliver a consistent, high-touch customer experience aligned with premium aviation standards.
• Collect, verify, and manage passenger information, including names, weights, birthdates, luggage, pets, and special requests.
• Ensure passenger and trip details are transmitted accurately and completely to operators.
• Prepare, finalize, and distribute detailed flight itineraries.
• Arrange and confirm in-flight catering, ground transportation, and special service requests.
• Coordinate with vendors to ensure service quality and timing.
• Support On-Demand Charter and Sales Teams with operational coordination and follow-up.
• Assist with aircraft sourcing and availability when required.
• Maintain accurate records in CRM and operational systems.

Benefits

• Competitive compensation package based on experience.
• Eligibility to enroll in medical, dental, and vision insurance after 30 days of employment, effective the first day of the following month.
• Air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
• Company 401(k) plan.
• PTO accrual of 1 day per month after completion of the probationary period.
• Paid holidays throughout the calendar year.
• My ID Travel program after completion of the probationary period, with travel privileges for employees and immediate family, including discounted flight tickets, standby travel on company aircraft, hotel and resort discounts, reduced-rate car rentals, and discounted cruises.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed