Flight Follower/Dispatcher

Ascent Global Logistics•Belleville, MI

10d•Onsite

About The Position

The Flight Follower/Dispatcher controls aircraft operations under the direct authority of the Director of Operations to support efficiency, safety, and customer service. The position exercises operational control of flight operations and reports potential deviations from the General Operations Manual, Federal Aviation Regulations (FARs), or normal operations to the Director of Operations. It reports to the Director of Flight Following. The role coordinates aircraft and crew scheduling, flight releases and documentation, maintenance discrepancies, weather-related operational decisions, and tracking of aircraft and crew status. It records and reports safety or emergency-related irregularities, supports customers’ critical needs, and coordinates information and escalation of operational concerns. The Flight Follower/Dispatcher maintains knowledge of applicable operating manuals and regulatory requirements, follows the General Operations Manual, and participates in USA Jet safety programs and its Safety Management System (SMS). The position is conducted at Willow Run Airport. The employee may work near moving mechanical parts and in outside weather conditions; noise levels may be moderate. Reliable transportation is required. Successful candidates must complete training, currency, and testing requirements, and pass FAA-required initial and random drug and alcohol screening as well as applicable TSA fingerprint-based criminal history and/or security threat checks.

Requirements

High school diploma or GED.
Ability to read, write, and speak English fluently.
Ability to type at least 30 words per minute.
Ability to work effectively both independently and as part of a team.
Demonstrated ability to identify and resolve issues creatively.
Strong sense of urgency when responding to time-sensitive situations.
Ability to remain calm during adverse conditions.
Must maintain a valid U.S. or other nation’s passport.
Knowledge of locations and airports in the United States, Canadian provinces, and regions of Mexico.
Must satisfactorily complete the training, currency, and testing requirements in the USA Jet Flight Operations Training Manual.
Must pass initial and random FAA-required drug and alcohol screening and applicable TSA fingerprint-based Criminal History Records Check (CHRC) and/or Security Threat Assessment (STA).
Reliable transportation is required for employment at Willow Run Airport.

Nice To Haves

FAR 121 Dispatch Certificate.
Experience in both Part 135 and Part 121 flight-following departments.
Knowledge of applicable regulatory requirements.
Knowledge of Microsoft Office platforms, including Microsoft Word and Excel.

Responsibilities

Control aircraft operations under the direct authority of the Director of Operations, supporting efficiency, safety, and customer service.
Exercise operational control of flight operations and promptly advise the Director of Operations of potential variances from the General Operations Manual, FARs, or normal operations.
Schedule, assign, and control aircraft utilization.
Coordinate maintenance discrepancies with the Maintenance Department.
Schedule crews to ensure appropriate equipment coverage, utilization, and time control under established policies and applicable regulations.
Execute flight releases and other required flight documents with the pilot-in-command in accordance with applicable rules and regulations.
Monitor restrictive meteorological conditions affecting company operations and advise departments of recommended actions as conditions dictate.
Track aircraft and crew status.
Report and record irregularities involving safety or emergency measures as specified in the General Operations Manual.
Take necessary action to assist customer critical needs in accordance with existing policy and agreements.
Collect, disseminate, and distribute information concerning operational control through coordination channels.
Escalate operational issues to expedite resolution of airline concerns.
Maintain current knowledge of operating manuals and regulatory requirements relevant to assigned responsibilities and authority.
Ensure regulatory procedures comply with the General Operations Manual.
Actively participate in USA Jet Safety Programs and SMS, report safety concerns promptly, and help ensure that coworkers perform their functions as safely as possible.
Follow applicable Occupational Safety and Health Administration standards.
Perform other duties as assigned.