Flight Follower/Dispatcher

USA Jet Airlines•Belleville, MI

1d•Onsite

About The Position

The Flight Follower/Dispatcher controls aircraft operations under the direct authority of the Director of Operations to support efficiency, safety, and customer service. The position reports to the Director of Flight Following and exercises operational control of flight operations, promptly advising the Director of Operations of potential deviations from the General Operations Manual, Federal Aviation Regulations, or normal operations. The role is based at Willow Run Airport in Belleville, Michigan. The Flight Follower/Dispatcher coordinates aircraft and crew utilization, maintenance discrepancies, flight releases and documentation, weather-related operational decisions, aircraft and crew status, safety and emergency reporting, and customer-critical needs. The position also supports operational issue resolution, maintains knowledge of applicable manuals and regulatory requirements, and participates in USA Jet safety programs and the Safety Management System. Other duties may be assigned.

Requirements

High school diploma or GED.
Maintain a valid U.S. or other-nation passport.
Fluent English reading, writing, and speaking skills.
Typing speed of at least 30 words per minute.
Ability to work effectively both as part of a team and independently.
Demonstrated ability to identify and resolve issues creatively.
Strong sense of urgency in time-sensitive situations.
Ability to remain calm during adverse conditions.
Knowledge of locations and airports in the United States, Canadian provinces, and regions of Mexico.
Successful completion of the training, currency, and testing requirements in the USA Jet Flight Operations Training Manual.
Pass initial and random FAA-required drug and alcohol screening, and TSA-required fingerprint-based Criminal History Records Check and/or Security Threat Assessment.
Reliable transportation to the Willow Run Airport work location.

Nice To Haves

FAR Part 121 Dispatch Certificate.
Experience in both Part 135 and Part 121 flight-following departments.
Knowledge of applicable regulatory requirements.
Knowledge of Microsoft Office platforms, including Microsoft Word and Excel.

Responsibilities

Schedule, assign, and control aircraft utilization.
Coordinate maintenance discrepancies with the Maintenance Department.
Schedule crews to ensure appropriate equipment coverage, utilization, and time control in line with policies and regulations.
Execute flight releases and other required flight documents with the pilot-in-command in accordance with applicable rules and regulations.
Monitor restrictive meteorological conditions affecting company operations and advise departments on recommended actions as conditions dictate.
Track aircraft and crew status.
Report and record irregularities involving safety or emergency measures as specified in the General Operations Manual.
Take necessary action to assist customers’ critical needs in accordance with existing policy and agreements.
Collect, disseminate, and distribute information regarding operational control concerns through coordination channels.
Escalate operational issues to expedite resolution of airline concerns.
Maintain current knowledge of applicable operating manuals and regulatory requirements.
Ensure regulatory procedures comply with the General Operations Manual.
Participate in USA Jet Safety Programs and the Safety Management System; report safety concerns promptly and help ensure safe work practices.
Follow applicable Occupational Safety and Health Administration standards.