Flight Follower/Customer Service Representative

Kalitta Charters LLC•Ypsilanti Charter Township, MI

3h•$24 - $28•Onsite

About The Position

Join Kalitta Charters, a family-owned aviation organization built on decades of safety, service, and operational excellence. As a Charter 135 Flight Follower, you will help keep complex passenger, cargo, and air-ambulance missions moving safely and efficiently by coordinating aircraft, crews, customers, maintenance, and logistics. This on-site role is suited to a detail-oriented professional who communicates clearly, stays composed in a fast-paced environment, and takes pride in supporting a collaborative team. The position is based at Willow Run Airport (YIP) in Ypsilanti, Michigan. Remote work and relocation assistance are not available. Available schedules are second shift (1:00 p.m.–11:00 p.m.) and third shift (10:00 p.m.–8:00 a.m.). The standard schedule is four 10-hour workdays followed by three days off. Full-time availability is required, including assigned nights, weekends, and holidays. Overtime may be required based on operational needs and will be paid in accordance with applicable law. Hourly pay is $24.00–$28.00, based on relevant education, experience, skills, and other lawful job-related factors. The established pay scale includes opportunities for annual increases. Applicants must be at least 18 years old and legally authorized to work in the United States.

Requirements

High school diploma or GED required.
Valid, unrestricted driver’s license required when driving is an essential function of the position.
Working knowledge of Microsoft Office, web-based systems, and common business technology.
Ability to read, write, and communicate in English at the level needed to perform essential functions safely and effectively.
Strong organization, judgment, attention to detail, and follow-through.
Reliable attendance and flexibility to support a 24/7 operation.
Ability to prioritize competing demands, protect confidential information, and work accurately under time pressure.
Professional, ethical, and service-oriented approach.
Clear written and verbal communication skills and ability to build productive working relationships.
Ability to collaborate effectively with people from varied backgrounds and across operational teams.
Regularly sit or stand, communicate, and use hands and fingers to operate a computer, telephone, and related office equipment.
Occasionally lift or move up to 30 pounds.
Must be at least 18 years of age.
Must be legally authorized to work in the United States.

Nice To Haves

Aviation, dispatch, logistics, customer service, or operations experience is preferred but not required.

Responsibilities

Coordinate aircraft, crew, and location information to support safe, efficient flight operations.
Communicate professionally with customers, flight crews, maintenance teams, vendors, and internal partners by phone and email.
Prepare trip quotes based on aircraft and crew availability and established pricing guidelines.
Monitor active trips and coordinate routing changes to support on-time performance.
Source air and ground transportation resources within time-sensitive operational constraints.
Enter, update, and track trip details accurately in Avianis or other flight-following systems.
Arrange transportation and accommodations for passenger, cargo, and air-ambulance missions.
Coordinate customs, international permits, ground handling, and maintenance constraints, including timely requests for landing and overflight permits.
Maintain accurate dispatch reports, aircraft records, and restricted-access files in accordance with company procedures and applicable requirements.
Manage multiple priorities while delivering responsive, service-focused support.
Be accountable for safety and ensure compliance with the Safety Management System.