Part 135 Operations Coordinator/Flight Follower - Bedford

Waltzing Matilda Aviation, LLC•Bedford, MA

1d•Hybrid

About The Position

Waltzing Matilda Aviation is a Part 135 on-demand charter operator based at Hanscom Field in Bedford, MA. We fly a growing fleet of light, super-midsize and heavy business jets for charter clients and aircraft owners, and we're adding a second base at Dallas Love Field. We're a small team that cares about safety, sweats the details, and treats every trip like it matters, because to our owners and passengers it does. The Operations Coordinator is part of the team that runs our Bedford fleet day to day. You'll plan trips from quote to completion, crew them legally, coordinate logistics, and make sure our clients, owners, and crews have a smooth experience. You'll report to the Part 119 Director of Operations and work closely with our Chief Pilot, Maintenance, and Sales teams. The ideal candidate is familiar with 14 CFR Part 91 and 135 regulations with emphasis on Operational Control.

Requirements

2+ years in Part 135/91 charter or corporate flight operations: scheduling, dispatch, or ops coordination
Working knowledge of Part 135 duty/rest rules and general charter operations
Experience with flight scheduling software (JetInsight, FOS, Leon, Avianis, Levelflight, or similar)
Calm, clear communication under pressure. Plans change, and you keep everyone informed.
Strong attention to detail and follow-through
Customer-service instincts for high-expectation clients
Ability to cover a shared on-call rotation in a 24/7/365 operation

Nice To Haves

FAA Aircraft Dispatcher certificate
International trip-planning experience
Familiarity with TSA security programs, DOT drug and alcohol programs, or BambooHR
Cabin attendant, line service, or FBO background

Responsibilities

Build and manage trips in JetInsight flight planning software: aircraft and crew assignments, trip sheets, and itinerary changes
Crew-schedule within Part 135 flight, duty, and rest limits, and track crew currency and availability
Coordinate FBOs, fuel, catering, ground transportation, hotels, and crew logistics
Support flight following and dispatch functions under WMA's operational control procedures, including weather, NOTAMs, slots, PPRs, and airport restrictions
Arrange international trip support, permits, customs, and handling with our vendors
Act as a point of contact for charter clients and aircraft owners before and during trips
Coordinate with Maintenance on aircraft availability and scheduled downtime
Keep accurate trip records and support post-trip billing and reconciliation
Help with compliance programs as assigned, such as security program recordkeeping, drug and alcohol program records, and crew onboarding paperwork
Share after-hours and weekend on-call coverage on a rotating basis